Embedded Files
TECHNICAL SUPPORT
Should you encounter any issues while working with Workday for students, find the complication below and use any of the support options available for that tier.
Should you encounter any issues while working with Workday for students, find the complication below and use any of the support options available for that tier.
TIER 1 ISSUES
TIER 1 ISSUES
Account issues
Navigation problems
Usability complications
Account issues
Navigation problems
Usability complications
TIER 2 ISSUES
TIER 2 ISSUES
Cannot view / modify page
Cannot upload documents
Approval / decision not sent
Approval / decision sent to incorrect person
Cannot view / modify page
Cannot upload documents
Approval / decision not sent
Approval / decision sent to incorrect person
TIER 3 ISSUES
TIER 3 ISSUES
Cannot run task / business process
Cannot assign task / staff
Cannot view / run integration
Cannot view / modify holds
Cannot view / modify courses or course tags
Cannot view / run report
Cannot view student account
Cannot view student financial aid
Cannot run task / business process
Cannot assign task / staff
Cannot view / run integration
Cannot view / modify holds
Cannot view / modify courses or course tags
Cannot view / run report
Cannot view student account
Cannot view student financial aid
TIER 5 ISSUES
TIER 5 ISSUES
Major business process error / fail
Workday functionality not available / down
Major business process error / fail
Workday functionality not available / down
Email: ie@tstc.edu
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