Clinical Quality and Site Complaints
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The Clinical Quality & Site Complaint form is for anyone in the Company who receives a client complaint, or escalation, that involves (1) Clinical Quality, and/or (2) Office Environment.
Still have a question? Submit a ticket here and ask our attorneys. Make sure to ask your RCD first.
What is a Clinical Quality complaint?
What is a Clinical Quality complaint?
A clinical quality complaint is one made regarding the:
Professionalism
Reliability
Ethics
When there is a complaint made against a clinician regarding one of these categories, a Clinical Quality and Site Complaint Ticket must be completed.
Please note that if this is an Incident or Injury involving a client or at a Thriveworks locations, please see the page regarding these incidents here.
What is a Office Environment Complaint?
What is a Office Environment Complaint?
An office environment complaint occurs when there is an accessibility issue within one of Thriveworks' physical locations.
What happens to the complaint when I submit it?
What happens to the complaint when I submit it?
The complaint will be reviewed and investigated by representatives of Clinical Operations, Compliance and Credentialing. Legal and Human Resources may be brought in to assist in the investigation as warranted. The investigation includes: discussing the issue with the complainant, discussing the issue with subject of the complaint, and any witnesses as required. Documentation also may be reviewed.
The outcome of a complaint may result in board reports or termination, only as needed.
How can I track the progress of my complaint?
How can I track the progress of my complaint?
You may check in with your supervisor on the status of your complaint.
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