Fresh Service: How to Submit a Ticket

Fresh Service: How to Submit a Ticket 

Please use this system in place of emailing or chatting with us. This will help us ensure you receive a timely and correct response, and help us improve our various resources.

To submit a ticket, please ensure you are logged in to your Thriveworks account. 

NOTE: You must use your personal Thriveworks email account. Shared ones will not work. 

visit the FreshService Home Screen  

Select “Request a Service” on the Home Screen of the Fresh Service Portal. 

Select AMD/ EHR, then choose the option that best fits your need

Follow Tango guide for how to "Request a Service" 

You can keep track of existing tickets by looking at the bottom of the screen from the Home page in the Portal where it shows:

 Open tickets

or you can select the link in emails. 

**Any AMD user activation, termination, rehire or role change must be submitted as a request by the user's direct supervisor.**