Accounts & Security

As part of your onboarding, you'll need access to the key systems used across Symmetry Physiotherapy and ensure your accounts are set up securely.

Work through the steps below to confirm your access and complete the required security settings. You should have received your login details for the relevant systems as part of your onboarding. If you have not received these, please contact Brenda.

If you experience any other issues accessing an account or system, please speak with your Practice Manager or Director.

Step 1: Set Up Your Symmetry Google Account 

Your Symmetry Google account provides access to your work email and other Google Workspace resources used across the organisation. 

Step 2: Secure Your Nookal Account

Nookal is our practice management system and contains confidential patient and clinical information. Your individual account must be secured with multi-factor authentication (2FA). 

Please note: Your Nookal training will be completed separately as part of the Nookal Training module later in your onboarding. 

Step 3: Protect Your Accounts & Information

Protecting patient, staff and business information is everyone's responsibility. Please be cautious with unexpected emails, text messages or requests asking you to provide login details, verification codes, personal information or make payments.

We have previously seen scam messages that impersonate members of the Symmetry team, including Directors. These may ask you to complete an urgent task, purchase gift cards or transfer money. Symmetry Directors will never ask you to purchase gift cards or make unexpected payments via text message or personal email.

If you're unsure whether a message or request is genuine, do not action it. Check with your Practice Manager or Director first.

Continue Your Onboarding 

Once you've completed your Accounts & Security setup, continue to the next step.

Provider & Medicare Setup↗️