Google

Here are some things you can do if an employee does not have the employee reset password option under Google | Students.

1. Clear 0Auth Cert

2. In Google Admin, clear her School permission

3. Clear browser cache

4. Fully close browser and restart

5. Go to Google | Students| and give Sycamore permission to access Google info again

6. Resync employees.

If you are seeing last year's students when syncing students, then you will want to make sure that teachers are not re-using Google Classrooms.

Once students are associated with a Google classroom, it is very difficult to unassociate them within Google because of all the tie-ins with the Google Calendar and Google Drive and the documents used in the assignments.

We recommend that you un-link the classrooms with Sycamore and then have the teacher Archive (NOT delete) their old classrooms and create a new classroom each semester for semester-long classes and each year for year-long classes. Then you can link the new one to the Sycamore class and you will only have the new students. Doing this will give them a fresh classroom with no ties to past students. By archiving the old classroom, teachers will be able to re-use their assignments.

The following link is a helpful page for teachers:

You will need to have Google Admin access and be logged in with the Google Admin credentials. The email address for the Google Admin needs to be in your Human Resources profile.

Google Classroom Setup:

1. Create/Sync Org Units under Google | Organizational Units.

2. Sync Employees under Google | Employees.

3. Sync Students under Google | Students.

4. Sync Classrooms. Google classrooms will show in blue.

5. Once classrooms are synced, click on class and attach Sycamore class.

6. Click Add Teachers.

7. Click Add Students.

End of Year Best Practices:

1. Un-attach all Sycamore classrooms from the Google classrooms at the end of the year.

2. Archive (or Delete - SEE NOTE) all Google classrooms at the end of the year. Google classrooms cannot be re-used and reattached to new classrooms. Archive if teachers want to be able to re-use their past posts and assignments, otherwise you can delete.

3. If you have teachers create new classrooms at the beginning of the year, then have them put the school year in the section so that you can see which classes are new in Sycamore | Google | Classrooms.

4. Once new classrooms are created in Google, go to Sycamore | Google | Classrooms to sync in the new classrooms.

NOTE: Teachers want to be really careful about deleting versus archiving their classrooms in Google. If they delete a class before it has been unattached in Sycamore, it can leave a placeholder and then we have to remove the placeholder from the back end to remove it from view. Also, if you delete the class on your end, remember you are deleting it for that teacher and so they would not be able to re-use assignments...only from active or archived classes can the teacher re-use assignments. Other times you would want to delete a class from the sycamore end would be when a teacher leaves the school, or you simply created a class in error. Just always unattach a class before deleting the google classroom.

Make sure that Google Classrooms are not being re-used or re-assigned. Google requires new classes to be created each school year.

Remove teacher from Sycamore class site. Then, go to Google | Classrooms | and remove that teacher from the Google Classroom.

If you are still seeing the teacher and the teacher is the owner of the class, do the following:

Log into the classroom and switch the owner access to another teacher in the People tab. Once the new teacher has accepted the ownership of the classroom, you should be able to remove the teacher.

If the teacher is not displaying under Sycamore | Google Classroom | Teacher buttons, here are some things to check.

Go into your G-Suite Admin Console | Groups | and verify that the teacher is in the Classroom Teachers Group. Teachers must stay in this group to have access to Google Classroom as a teacher.

Highly Recommended: Resync Organizational Units, Groups, Employees (clicking the red Sync if one appears in the popup), Students and then Classrooms.

If our teachers have one doman and our students are on a different domain, are we able to sync both domains with the google integration process?

We only support one domain. Also, it is not possible to create users on an alias domain. Users will need to belong to a primary domain.

Depending on your school's specific domain settings in your G-Suite Admin, when syncing your students you may or may not have to choose the student's Organization Unit before clicking the Orange Google Sync button. If you click the Orange Sync button and you see an OU error in the pop-up that opens, close the pop-up, select the proper Organizational Unit from the dropdown and then click on the orange Google Button.

Not seeing all the teachers in the classroom on the teacher's tab? Or not seeing the teacher listed in the Google | Classrooms Listing?

This could happen when a classroom is being reused or the original creator/owner of the classroom is no longer active in your school.

To fix:

In Google Console: Activate the previous teacher if suspended, and change the password.

Log in as that teacher and go to their Google Classroom dashboard. For each classroom, open the classroom and on the People Tab, click on the 3 dots to the right of the New teacher's name and click on Make Owner. The new teacher will receive an invite to become the owner and will need to accept this. Once they have accepted and become the owner, the new teacher can then remove the old teacher from the People tab in the Google Classroom. You can then re-suspend the previous teacher's account.

In Sycamore: Google | Classrooms | Orange Google Button to refresh the sync.

This happens when the Google Classrooms and Sycamore classes are not a 1:1 relationship. Be sure that each Google Classroom is only attached to one Sycamore class. Be sure to review both Active and Declined classes.

Why do I have to remove Sycamore Classes from Google Classes closing out a school year?

When a Google Classroom is created, a calendar, a group and a drive folder are also created in relation to that Google Classroom. All of these items are then attached to the students' IDs when they are synced with the Sycamore classroom and are tied to tables in Google's database. In other words, a trail is left and points to their Sycamore IDs.

When you re-use the Google classroom, those past students will still have a "trail" attached to their user ID in Google and in Sycamore. When Google Classrooms are re-used, students still have access to the classroom, or drive, receive email alerts and randomly appear in classes they are no longer a part of, both in Sycamore and in the Google Classroom. The best practice recommended by Google is to create new Google classrooms each time a new set of students will be used in a Sycamore classroom and Sycamore also recommends this as best practice.

You certainly can choose not to do this, however, we cannot guarantee that the syncing and integration in your site will be successful, and we may not be able to resolve any possible issues you may encounter.

If you are getting an error when trying to add a Sycamore class to a Google class synced into Sycamore, this may indicate that the Google Classroom on the teacher's side is not active.