Try these basic troubleshooting tips when something is just not working right
Embedded Files
Clear Your Browsing Data
Clear Your Browsing Data
If someone tells you to "clear your cache" or "clear your browsing history" then follow these steps.
Clear Browsing History Chrome.mp4Google Chrome
Google Chrome
Watch the video above (no audio) or follow the written steps below.
Click on the tree dots in the upper right corner of Chrome.
Click on delete browsing data.
Click on Advanced then choose All Time for the Time Range.
Check ALL the boxes and then click Delete Data.
Did it log you out of everything? Good! That was what it was supposed to do. 😊
Clear Browsing Data Edge.mp4Microsoft Edge
Microsoft Edge
Watch the video above (no audio) or follow the written steps below.
Click on the three dots in the upper right corner of Edge.
Choose Delete Browsing Data.
Choose All Time for the Time Range.
Click all the check boxes and click Clear Now.
Did it log you out of everything? Good! That was what it was supposed to do. 😊
Restart Your Device
Restart Your Device
Have you tried turning it off and on again? Here's how to restart your device!
Click on the Windows Icon.
Click on the Power Icon.
Choose RESTART.
Important Tip: Do NOT choose SHUT DOWN. When we are troubleshooting, it is important to choose restart instead of shutdown.
Sync with Google Chrome
Sync with Google Chrome
Make sure your Chrome account is synced!
Click on your name in the upper right corner.
Make sure that the drop down says "Sync is On"
If it does not, click the button to sync.
Authenticate into the Filter
Authenticate into the Filter
Go to www.blocked.com
Does it say "You are logged in as..."? If not, then click on the button to login.
Check for Updates
Check for Updates
Follow the instructions below to check for updates on your device.
Click on your Windows Menu, then Settings.
Choose Windows Update on the left menu.
Click Install next to any pending updates.
Check For Updates.mp4You can also watch a video walkthrough. Note: there is no sound.
Page updated
Report abuse