Students are introduced to the values, procedures, and guidelines that support the provision of high-quality healthcare services in the HAQI program. Fundamentally, the module highlights how healthcare systems may be strengthened by employing structured quality improvement (QI) methods and data-driven health studies. While taking into account the social, economic, and political factors that influence health systems, especially in low- and middle-income nations, students investigate how to evaluate the effectiveness of health services using a variety of instruments, such as health indicators, root cause analyses, and outcome evaluations.

Examining quality improvement frameworks and approaches, including Lean Healthcare, Six Sigma, the Plan-Do-Study-Act (PDSA) cycle, and Total Quality Management (TQM), is a key part of the curriculum. Students are prepared to create and carry out useful solutions after learning to recognise inefficiencies, threats to patient safety, and system bottlenecks. Learners gain an understanding of how organisational culture, leadership, governance, and policy affect the quality of care via policy analysis and critical evaluation of real-world case studies. Additionally, ethical issues, patient-centeredness, and equality are emphasised in the improvement of health systems.

Students develop their leadership and analytical abilities via lectures, group projects, reflective writing, and practical exercises. By emphasising the interconnection of different health system components from personnel and infrastructure to data systems and community engagement the curriculum promotes a systems-thinking approach. By the completion of the module, students will have the ability to critically assess problems with healthcare quality, create improvement plans that are appropriate for the given context, and participate in long-lasting, significant changes to the health system.