VIA APP TO CLOSE WHOLE ACCOUNT

• Go to the TOP RIGHT CORNER IN THE APP, THE THREE LINES OR HAMBURGER ICON.

• Click membership. You can view your membership 

• Click manage

• Scroll down and click on cancel membership.

WEB PORTAL IF THEY DON'T HAVE ACCESS TO MOBILE APP 

• Account Closure web portal
  
  

IF THEY WANT TO OPEN AN ACCOUNT AFTER CLOSING EXISTING ACCOUNT

• CAN RE-OPEN THE SAME INVESTING ACCOUNT IMMEDIATELY

• CAN USE SAME EMAIL TO OPEN NEW ACCOUNT

● The family account closure is a customer-initiated process that is started by canceling their membership.

● They will be required to sell all stock in the kid’s account and transfer all funds from the savings, spending, and investing cash balance to the wallet.

● They also will be prompted to link a bank if one is not already linked and withdraw all funds from the wallet.

       - The customer's membership and account will be closed immediately. They            will not be able to schedule their closure for later and will not receive a                  refund for the remaining unused membership.

       - This will close all family accounts. This includes spending, savings,                       investment and wallet accounts.

● When the customer submits the account closure request, they will see a closure pending message

      - At that time, the Account Closure service will:

             = cancel the membership

             = lock the debit card

             = cancel all trade requests

             = close the investment accounts

             = send a request to Green dot to close the savings and spending                               accounts.

       - The parent and kids will not be able to login into the app once the account closure process has started.

● When Stockpile requests Green dot to close the kid’s bank accounts, they will put the accounts into a 60-day Customer Initiated Spend Down State.

       - The accounts will be closed after the 60-day period.