Rep:
I understand you're looking to close your account. May I ask what’s leading to that decision? Your feedback really helps us improve.

(→ Listen, empathize, and acknowledge reason)

Rep:
We’d be happy to submit a request to give you two months free as a thank you for your time with us and in hopes that we can continue to support your needs. Would you like us to go ahead and submit that for you?

→ If YES:
That’s great to hear! I’ll submit that request right now—you’ll see the two free months applied shortly, and there’s nothing more you need to do.

→ If NO:
I completely understand, and I respect your decision. I’ll walk you through the account closure process to ensure everything is wrapped up smoothly.