To the wrongdoer: What happened? What were you thinking about at the time? What have you thought about since? Who do you think has been affected by what you did? In what way? What do you need to do to put things right? How can we make sure this doesn’t happen again? What can I do to help you?
To the victim: What did you think when it happened? What have you thought about since? How has it affected you? What’s been the worst of it? What’s needed to set things right? How can we make sure this doesn’t happen again?
When stuck: Was it the right or wrong thing to do? Was it fair or unfair? What exactly are you sorry for? Why didn’t you answer my question?