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Top Troubleshooting Steps
Top Troubleshooting Steps
Make sure computer is turned on.
Use charging cable is battery is low.
Is the computer connected to the Internet. You must have Internet access to connect to Google Classroom
I don't know my school email address. Reach out your advisory they can give you this information.
If the above troubleshooting doesn't help email: computerhelp@sthopeharlem.org
Please give the following in email:
Name
If you are using SHLA computer
Detail Description of problem
Problem: St HOPE Student Portal
Problem: St HOPE Student Portal
St HOPE Portal Troubleshooting (1).pdfProblem: How do I split my screen to have two tabs open at once
Problem: How do I split my screen to have two tabs open at once
Problem: Can't Log on to School Computer
Problem: Can't Log on to School Computer
If you are using a School Computer at home...
The Generic Student account at home is .\shstudent.
There is no password.
If you see this screen just hit enter to login
Problem: Class not found
Problem: Class not found
Are you logged into your School Gmail Account?
Did you Join your class in Google Classrooms?
Did you click the link to the class you belong to?
Problem: I can't find my classes
Problem: I can't find my classes
1. You can also Find you classes under Google classroom by clicking on the 9 dots in the right hand corner of Chrome Browser.
Choose Join Class
Problem: I can't join Google Classroom, review the articles below.
How do I sign in to Classroom.PDFJoin a class as a student.PDFProblem: School Laptop plugged in but screen is dark
Problem: School Laptop plugged in but screen is dark
If you see a red light or green light on green light on keyboard. You computer is just a sleep. Hold power button 3 seconds then release to wake up. Or restart computer.
Problem: Can't turn in assignment
Problem: Can't turn in assignment
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