Navigator Script and Process Flow for Community Testing Events

Thank you for partnering with the team facilitating this lab event, your role will be similar to participating in telephone interviews with some modifications to the in-person scenario. There will be two main times when a Navigator’s help will be needed, addressing concerns before testing and after a case has been identified as testing positive for COVID 19.

Details to Confirm Before You Begin:

• Who is the organization/agency hosting the event?

• Which type of test is being administered- Antigen (rapid test) or Molecular/PCR 

• If Antigen test, what is the estimated wait time?

• If PCR test, how long until the case receives results?

• Identify the public health workers who will be speaking with cases and can answer complicated questions post- testing

Navigator Role - If Cases Have Concerns Before Testing: 

My name is ____________and I am collaborating with the testing team and __________ (share organization hosting testing event). My job is to be available to you to explain any confusing details about the testing and to share some details about the process.

Today the lab workers will be using a long nasal swab to collect a sample from the back of your nose. You may experience a tickling feeling  while the swab is in your nose and might sneeze or have runny eyes after.

1. Today the lab is using an Antigen test, sometimes called rapid tests. We will have results in _______ minutes. So you will need to stay here and wait until we have your test results.

-OR-

2. Today the lab is using a PCR test, these are very accurate and reliable, but they take time to process, so your results will not be ready until _________ days from now.

Ask the case if they have any questions or concerns and direct them to the next step in the process

Navigator Role - After Testing, If Case Has Positive Result

My name is ____________and I am collaborating with the testing team and __________ (share organization hosting testing event). My job is to be available to you to explain any confusing details about the test results and make sure our instructions to keep you and your family safe are easy to understand.

The rapid test you took today showed that you tested positive for the COVID 19 virus, we would like to perform another test to verify this result and understand if this is the original strain or a new variant. 

Ask the case if they have any questions, provide information or handouts from the resources, and connect with a public health worker on site to help answer questions and provide further instructions. 

Navigator Role - After Testing, If Delayed Test Result

My name is ____________and I am collaborating with the testing team and __________ (share organization hosting testing event). My job is to be available to you to explain any confusing details about the test results process and make sure our instructions to keep you and your family safe are easy to understand.

The test you took today will take _______ days to receive results. (share any information about getting test results). If you have a positive test, a state or local public health agency may contact you to provide you with guidance, resources, and how to safely isolate or quarantine.

Ask the case if they have any questions, provide information or handouts from the resources, and connect with a public health worker on site to help answer questions and provide further instructions.