Communications & Support

The "Communications and Support Process" criteria ensures that:

1. Your agency implements a plan for receiving support and accommodations requests from people with disabilities including well-tended channels for accepting requests, expediting an accommodation resolution and tracking those requests and resolutions.  

2. Publicly communicating accessibility goals, statement and support contact with the public through accessible channels.

   • State websites need to include the state's accessibility statement and contact at a minimum. 

     • Guidelines for adding the state accessibility statement (Doc)

     • Agencies may implement their own accessibility services and information in addition to the statement.

     • Examples include CDOT, CDOR, and CPW.

3. Internally communicating accessibility as a priority and requirements for compliance within the agency through accessible channels.

   • Identify accessible channels for consistently communicating agency accessibility priorities, goals and resources.

   • When communications teams update the agency communications channels to comply with accessibility standards, it multiplies the accessible content that is provided by the agency.

     • Intranet

     • Document and presentation templates

     • Newsletters

     • Gmail signatures

     • Meeting Practices

   • Ensure that communications are consistently developed and distributed accessibly. You can use these training resources to help make your communications accessible.

     • Digital Accessibility Fundamentals (Slides)

     • Intro to PDFs & Document Accessibility (Slides)

     • Creating Accessible Documents Using Google Docs (Slides)

     • Google Slides (Slides)

     • Writing with Accessibility in Mind (Slides)

     • Accessible Meetings (Slides)

   • Consider how a change management plan can help define your accessibility communication strategy. Use the Accessibility Change Management Guide to inform your internal outreach.

Improving Coloradans' experience with state digital services cannot be done with technology alone—it requires governance—people with defined roles and accountability and policies and processes to support those roles.

Visit the Governance section for Communications roles and responsibilities.