Technology support

Tech Problems?

Please log a ticket for technical help. The link is down below. BUT FIRST, PLEASE take a peek here on this page for solutions to common problems and contact information for various tools and applications. You may be able to resolve your issue quickly on your own. If not, then directing your question to the correct party can save time in getting you back to work as quickly as possible.

iPad - Other Common Problems

Power Issues - If the iPad does not hold a charge, goes dead quickly, or appears to not charge, click HERE for some things you can do to resolve the problem.

Google Meet Problems - If you cannot join a Google Meet or keep getting disconnected from a Meet, click HERE for some things you can do to resolve the problem.

iPad Being Replaced or Factory Reset ("wiped")? Click HERE for instructions to prepare and how to set up the "new" iPad.

Glitchy Laptop?

Power down and back up your laptop from time to time. Not only is it good electronic hygiene, restarting your laptop resolves a surprising number of issues.

Search Tech Tips, Tricks, and Announcements

Check out the Technology Tips & FAQ page. It's searchable by keyword. You may have your answer in seconds!

Do it Yourself Documentation

Click HERE for alphabetized list of common problems and solutions. You may be able to quickly resolve your issue right now on your own.

Other Technology Help

• For login information to various student Apps, such as JumpRope, Gmail, and IXL, click here.

• For help with Laptop hardware, Infinite Campus, : help@spsdme.org

• For help with logging into JumpRope or EdYouSched, contact Memorial GUIDANCE OFFICE. Contact Ms. Houghton houghtgr@spsdme.org

• For help with Audible, Tales2Go, Destiny, or other Library Apps, contact Ms. Mayes

• See below to contact me for all other technology issues