Legal Information
Manufacturer Limited Warranty
Terms and Conditions
Spartan Camera (SC) warrants our Spartan Camera products against defects in material or workmanship from the original date of purchase of the product by a consumer (the “Warranty Period”). The warranty period is variable dependant on the product. If a material or workmanship defect arises with regard to any Spartan Camera, and a valid claim is received within the Warranty Period, SC will (1) repair the camera using new or refurbished parts or (2) replace the camera with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies. The warranty on any replacement product provided under this warranty shall be for the unexpired portion of the warranty period applicable to the original product.
In time periods during camera warranty, repair and or RMA shipping of Spartan Cameras, Spartan is not responsible for cellular data charges and is the responsibility of the end customer at all times.
The warranty agreement, as defined here, is the sole controlling terms. No other warranty information as published by SC, relating to other products, applies to the Spartan Camera series.
Shipping
Initial shipping of items to SC for warranty coverage is the responsibility of the customer. SC has no responsibility for any items lost or damaged during incoming shipment. It is recommended that all shipments made by the customer be insured. Before shipping any items for warranty coverage, an RMA must be obtained via phone or the SC website. Any items received without a valid RMA may result in delays in service or loss of the item. If your RMA is approved, your RMA number is only valid for 30 days from the date of issue, and only for items originally listed on the RMA request form.
Customers will need to ship back the item(s) within 30 days of receiving their RMA number. If a package is received after the RMA has expired, the warranty will be considered from the date it is registered with Spartan Camera. In addition, Spartan Camera reserves the right to charge a shipping and handling fee in connection with the fulfillment of any valid claim. This is displayed on the online RMA form.
If you did not contact our support staff and complete the RMA form from our website, please include $11.95 for return shipping & insurance (For U.S. customers only. CHECK OR MONEY ORDER ONLY, NON-REFUNDABLE). International customers pay a different amount of shipping & insurance depending on their location. Detailed information for this process will be included along with the RMA number.
Proof of Purchase or Proof of Warranty Coverage
We pride ourselves on providing top-quality scouting cameras for your hunting, research and security needs, and take quality seriously. We are constantly evolving our designs to ensure our products do the best job possible. When requesting warranty coverage, we may require the following:
a) Warranty registration within 30 days of the original purchase date, via mail in warranty card or online at the SC website is required for warranty coverage to be valid.
b) We may require proof that the claim is valid. In this regard, we may ask you to, for example, trouble shoot service issues via phone, e-mail or other electronic means, return your product to us for warranty coverage verification, or provide such other proof to allow us to determine the validity of warranty coverage on your claim. This most likely will require you to send your product in to us.
c) We may require you to provide us with your purchase receipt as proof of purchase from an authorized dealer.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, SC expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability, or fitness for a particular purpose, and you specifically agree that SC shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any SC product.
In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the refund or reimbursement of the cost of any wireless data charges incurred while warranty services are being rendered. Wireless data plan management is solely the purview of the account holder and should be managed accordingly if warranty service is necessary.
Warranty coverage is specifically limited to the original purchaser of the product and does not extend to any subsequent parties. Warranty coverage is exclusively limited to purchases made through an authorized dealer or retailer.
The refurbished item will carry, (1) the remaining balance of the warranty period of the original warranted item, (2) 90-day limited warranty, whichever is longer. The repair or replacement does not extend the original warranty period.
This warranty is void if the product housing has been removed, if the product’s label, logo or serial number has been removed.
The following item are expressly excluded from warranty coverage:
Any damage, malfunction or degradation of performance resulting from use of the product in an environment not meeting the operating specifications set forth in the user manual. Spartan Cameras are very water resistant; however, they are not waterproof.
Any damage, malfunction or degradation of performance resulting from failure to properly prepare and transport the product as prescribed in published product materials
Any damage, malfunction or degradation of performance resulting from improper use or connection to incompatible batteries, power supplies or memory.
Any damage resulting from attempts by personnel other than SC representatives to install, repair or service the product unless directed by a SC representative.
The replacement of items that have been abused, misused, or tampered with in any way.
The repair of an item that has been modified or integrated with other products when the effect of such modification or integration increases the time or difficulty of servicing the product or degrades performance or reliability.
The performance of software or firmware updates or upgrades.
The correction of user programing errors.
Unclaimed Items
Once an RMA agent has received and evaluated your device(s), they will send you an email to confirm what should be done with the device. It’s the customer’s responsibility to respond to any inquiry initialized from our RMA department. If the customer does not respond within 90 days, the device(s) will be discarded.
If the product is beyond the warranty period, the price for repairing or replacing the product may vary. Please allow 6-8 weeks for delivery.
Camera Repair
There will be a charge for repairs not covered by the warranty. Please contact Spartan Camera to determine more information and to discuss repair options not covered under warranty.
Privacy Policy
Thank you for visiting www.spartancamera.com (the “Site”) and reviewing the Privacy Policy of spartancamera.com. (“SC” or “we” or “us”). It is important to us that you understand what information we collect when you visit the Site either from a computer or a mobile device as well as any information that is uploaded to the site by your cameras. Herein we describe what we may do with that information for you below. This Privacy Policy also covers the collection of data from applications on mobile devices.
By using this Site, you consent to the terms of this Privacy Policy, and you signify your assent to all of the terms of this Privacy Policy and our Terms of Use. If you do not agree with any terms of this Privacy Policy or our Terms of Use, please do not use this Site or submit any personal information. Please take care to read our Privacy Policy to be sure you are informed about how your information may be used. Please also read our Terms of Use.
How Do We Use Your Email Address?
Spartan Camera will use your email address to contact you to manage your account. For example, we may contact you via email in cases where your account has zero premium credits and you have an active expiring camera as a convenience as well as error conditions relating to camera operation or wireless service issues. The web portal also allows you to maintain an email contact list for the delivery of photos and status reports. These emails and delivery functions are under your control. We do not share your account email or email contacts publicly or with any other parties under any circumstances.
Do We Use Cookies?
We use HTTP (or HTML) cookies to collect non personal information, to help remember you on future visits primarily. In the event of using a site shopping cart then a cookie may also be required for an eCommerce purpose.
Security Measures
While Spartan Camera has security measures to help protect the information under our control, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure.
SC tries to protect your personal information and ensure the security of your communications on our systems, by maintaining physical, organizational and technological safeguards (appropriate to the sensitivity of such information) designed to protect it against unauthorized use, disclosure or access of the personal information we collect on this Site. However, we cannot ensure or warrant that any information you transmit to us will stay safe and secure and you do so at your own risk.
Your information may be stored in whole or in part on equipment or in facilities leased or licensed from others. Although SC tries to keep your information safe, it relies on the statements of those vendors regarding the safety and security of their storage equipment and services as part of its evaluation. By using the Site, you agree that SC is not responsible if the storage equipment and services provided by others are not working like they are supposed to, and that you will have to seek any remedies from those providers, not SC.
Retention and Deletion
We keep your personal information only so long as we need it for the purposes for which it was collected, for the products and services that you are using, or to meet any legal requirements. We have retention standards, which meet these requirements. We destroy your personal information when it is no longer needed. Photo uploads by your camera devices are currently maintained for a 30-day period. Each night photos that are 30 days or older are purged from the server. We urge you to maintain your own backups of your images based on your particular needs.
Terms of Use
The latest terms and conditions are available at www.spartancamera.com/privacyterms.
Thank you for visiting www.spartancamera.com (the “Site”), operated by SpartanCamera.com, Inc. (“SC” or “we” or “us”). Please carefully read these Terms of Use (“Terms”) so you understand how we operate this Site, what we can offer and how we can work together. Please also read our Privacy Policy. By using the Site and the SC Services, you are agreeing to the Terms and Privacy Policy posted at the time of your visit.
About Us
Spartan Camera offers the Web Portal and associated Mobile Applications which are used to provide a premium function for the line of wireless cameras.
Our Customers
The Site is open to anyone, but some of the SC Services are only available to registered members (“Members”). You can visit the Site without registering and we will consider you a “User.”
Membership Responsibilities
When you become a Member, you agree to the following:
You have provided true information when you registered to be a Member;
You have given us a valid email address, and we may confirm upon registration, or at any time thereafter, via a confirming e-mail which may require a response to complete your registration or keep it active;
You will notify us if something changes;
You are not breaking any laws when you use the SC Services; and
You will not violate these Terms as a Member.
If you become a Member, you are responsible for the Content and activities in your account, for protecting your Content with a secure password and not sharing your password with anyone. We recommend using a combination of numbers, symbols and lower- and upper-case letters to create a secure password.
Spartan Camera reserves the right to terminate your Membership at any time (even if you’ve paid), without warning for any or no reason, with or without prior notice or explanation and without liability and can even take legal action if needed.
For example, please note that it is our policy to terminate the accounts of Members who repeatedly infringe the intellectual property rights of others. We have a similar policy for Members who violate these Terms or commit illegal acts using the Site or Spartan Camera Services—although we may, in our discretion, instead deny, restrict or suspend access to all or any part of the Site or Spartan Camera Services or terminate a Member’s account when something similar occurs.
You may cease use of the Services at any time. Even after you are no longer a Member, you will still be responsible for the promises you have made to us about your Content (defined below). You will be responsible for any damages that result from your breaking those promises as further outlined below.
Cost and Pricing
Visiting: There is no cost to visit the Site or to register as a Member.
Free Credit: Each newly registered Spartan GoCam camera will add one free credit to your account providing full use of the portal services for one month for one camera. This is not applicable to all models.
Premium Service: These are in the form of monthly credits that you purchase online. A monthly credit will provide for a single camera to operate for one month on the web portal and in conjunction with our free mobile applications. If you are a user of one of these services, we consider you a “Paying Member.” All Terms apply unless explicitly stated.
When you subscribe to a Spartan Camera Data Plan, the plan will auto-renew either when the data plan has expired or you have reached the data limit, whichever comes first.
Content Limits
Spartan Camera continues to grow and get better because of users like you (Thank you!). Each camera that consumes a monthly Premium Service credit is provided with one month of photo uploads and other real time interactions using the web portal and mobile applications. Photos are maintained on our server for up to 30 days before they are individually purged. There are no restrictions on the number of photos a camera can upload including thumbnails and high res images during the 30 days of operation. Your device wireless plan covers the bandwidth used and your Premium Credit provides complete use of the portal and mobile apps for your active devices.
Content & Privacy
You retain all your rights to any Content you submit, upload or display on or while using Spartan Camera services. This means that you own all the Content you post and are responsible for its settings:
Your content is considered private and not visible to other users or the public internet.
It is considered a misuse of the Premium Service to provide your user credentials publicly and doing so may result in termination of your account and removal of your content.
Providing direct links to your content is also prohibited.
By allowing your camera to upload photos, you are confirming that the Content is yours—no one else’s—and that the uploading and use of your Content does not violate the privacy rights, publicity rights, copyrights, contract rights, intellectual property rights or human rights of somebody else. If we learn that you are infringing others’ rights or are using Content that is not yours, SC has the right to remove this Content and you agree that you are responsible for any costs associated with the infringement.
SC may moderate Content. However, we are not responsible for what you have uploaded and we are under no obligation to modify or remove any inappropriate Content.
If you stop using the Spartan Camera Services, your Content may remain on the Site unless you actively remove your Content. Photos will be purged after a 30-day retention period automatically.
In order to continue to improve the Site and SC Services, we may use software and other things on the Site that we own or that have been licensed to us (“Spartan Camera Software”). Spartan Camera has also created the look, feel and architecture of the Site and has posted certain images and videos (“SC Content”). Together the SC Content and SC Software are the “SC Materials.” SC Materials are ours and remain ours. Except in viewing the Site, you agree that you will not copy, distribute, publicly perform, publicly display, reproduce or create derivative works from the SC Software.
Our Webmaster and IT technicians reserve the right to investigate issues or problems on our server during the course of normal operation. This may mean that your content is visible to us during the diagnosis of said problems. We will take every precaution to maintain the privacy of your content at this time. If you are involved in a technical issue with the site software, it may be necessary to study your account settings and content during the diagnosis of the issue.
Limits on Use
It is a violation of these Terms to disrupt the Site or the way it functions, interfere with other Users’ enjoyment of the Site or Spartan Camera Services or use the Site to deceive, harass or solicit people.
It is also a violation to scrape the Site, fusker files, or otherwise make any use of data mining, robots or similar data gathering and extraction tools.
It is up to Spartan Camera whether to terminate your use for violation of these prohibitions or similar activities.
Other Important Guidelines
These Terms and the Privacy Policy can change. Again, please carefully read this document and our other policies. We may announce if any “big” changes are made, but so long as you’ve used the Site after the change, regardless of any separate notice, you agree to the current posted version of the Terms.
Our Site is hosted in the US. There may be more or fewer protections for you in your country than here.
Software available in connection with the Site and services offered through the Site (the “Software”) is further subject to United States export controls. No Software may be downloaded from the Spartan Camera Services or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk.
These Terms are governed by, and interpreted in keeping with, the laws of the State of Georgia, regardless of any conflict of law provisions. You and Spartan Camera agree to submit to the exclusive jurisdiction of the courts located within the State of Georgia to resolve any dispute arising out of the Agreement or the Spartan Camera Services. YOU AND Spartan Camera HEREBY EACH KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION (INCLUDING BUT NOT LIMITED TO ANY CLAIMS, COUNTERCLAIMS, CROSS-CLAIMS, OR THIRD-PARTY CLAIMS) ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT. FURTHER, EACH PARTY HERETO CERTIFIES THAT NO REPRESENTATIVE OR AGENT OF EITHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH PARTY WOULD NOT IN THE EVENT OF SUCH LITIGATION, SEEK TO ENFORCE THIS WAIVER OF RIGHT TO JURY TRIAL PROVISION. EACH OF THE PARTIES ACKNOWLEDGES THAT THIS SECTION IS A MATERIAL INDUCEMENT FOR THE OTHER PARTY ENTERING INTO THIS AGREEMENT.
As a Member of SC Services, if you become aware of misuse of the SC Services by any person, please email abuse@spartancamera.com and include a sample of the misuse.
You use the Site at your own risk and the Site and services are provided “AS IS.”
We are not saying that the Site will meet any of your specific needs or that you will get any particular results if you use the Site. We are not responsible for the conduct of other Users on- or off-line.
We encourage you to always keep backups of your Content. Spartan Camera is not responsible if any of your Content is deleted, or if any modification, suspension or discontinuation of the Site or services causes you to lose any Content—even if you’re a Paying Member.
While we make an effort to keep the Site up and running at all times, we are not responsible for any errors, omissions, interruptions, deletions, defects, delays in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any User communication, whether the result of our maintenance of the Site or any problems or technical malfunction of any network, servers, software or equipment, Internet traffic or any other failure of any nature.
We are not responsible for advertisements or applications or services that are posted on or through the Site, nor do we have any responsibility for the goods or services provided by our advertisers or via other websites or applications, including our print vendor.
Things to Keep in Mind
Though everything in these Terms and in our Privacy Policy is a binding contract, we need to let you know the following:
Limitation on Liability. IN NO EVENT SHALL Spartan Camera BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT DAMAGES ARISING FROM YOUR USE OF THE Spartan Camera SERVICES, EVEN IF Spartan Camera HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, GOWIRELESS'S LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO Spartan Camera FOR THE Spartan Camera SERVICES DURING THE TERM OF MEMBERSHIP.
Your Indemnity to Us. If you breach any of the representations made herein regarding your rights in the Content, or your uploading of Content violates any of the promises you have made, you agree to indemnify, defend and hold Spartan Camera, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of the Site and Spartan Camera Services in violation of that and/or arising from any Content that you post on or through the Site and Spartan Camera Services.
Some Obligations Continue Even After You’ve Gone. Even if you close your account or we terminate your Membership, you will still be responsible for indemnifying us for breaches that took place while you used the Site and Spartan Camera Services. Obligations you owed to us and Users of the Site, which by their nature are intended to survive closing or termination, will survive.
Image Delivery
In order to comply with Internet and server protocols, any account that attempts to send images to an email address which repeatedly “bounces” or returns image messages as undeliverable will be blocked from service. Any email address associated with an account that results in a spam or violation of service report against Spartan Camera servers will be blocked from service.
Due to the nature of image transmission via wireless networks, Spartan Camera is not responsible for delays in, or reception of, images transmitted by any Spartan camera.
If you are using an MMS-to-email service provided by your wireless carrier and that service is discontinued or eliminated by your carrier, Spartan Camera is not responsible for the lack of this service or bound to provide a replacement.
Spartan Camera reserves the right to make changes to Premium Service without notice.
The information in this document is subject to change without notice and should not be construed as a commitment by Spartan Camera. Spartan Camera assumes no responsibility for any errors that may appear in this document.
In no event shall Spartan Camera be liable for incidental or consequential damages arising from use of this document or the software and hardware described in this document.
This document and parts thereof must not be reproduced or copied without Spartan Camera written permission, and contents thereof must not be imparted to a third party nor be used for any unauthorized purpose. Contravention will be prosecuted.
Additional or updated copies of this document may be obtained from the Spartan Camera website.