Archive of Service Status Updates

Moodle service is now fully restored.

8/28/25, 12:48 p.m. - Moodle Service Update - Service Operational

You should now be able to log in and access Moodle. ITS is still working with the vendor to confirm that all issues are resolved, and we will post a final update once this is confirmed.

8/28/25, 11:05 a.m. - Moodle Service Disruption Update

The vendor is actively working on the problem. 

8/28/25, 10:30 a.m. - Moodle Service Disruption

We are receiving reports that community members are experiencing issues logging in to Moodle. We have reached out to the vendor and are investigating the issue. Updates will be posted here when they are available.

Moodle reports that service has been restored and users should no longer see errors. Any additional updates will be posted here.

If you experience any issues with Moodle, please submit a ticket or email ithelp@smith.edu.

8/25/25, 3:45 p.m. - Moodle Service Disruption

We have received reports from multiple community members experiencing issues with Moodle files and activities, including missing file errors, upload errors, grading errors, etc. ITS has opened a high-priority ticket with Moodle, and they are investigating.

Though Moodle is still accessible, we recommend waiting to work on course changes until the issue is resolved. We will post updates here when they are available. We appreciate your patience.

Moodle service has been restored.

8/5/25, 4:01 p.m. - Moodle Down

Moodle is reporting that services are down in locations. We are monitoring the situation and will provide updates when available.

Moodle has resolved the issue and Smith community members should be able to log into Moodle at this time.

7/19/25 - Moodle Unavailable

Moodle has identified and is working to resolve an issue that is causing widespread service disruptions. We are monitoring the situation and will provide updates when available.

Google has resolved the issue, and affected users should no longer experience problems with Google apps. They are still working to address the root cause. For more details about this incident and to follow Google's ongoing efforts, please visit https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9. No further updates will be posted here.

7/18/25, 11:25 a.m. - Google Workspace - Incidents Reported

We are receiving reports that users are experiencing issues with Google applications, including Docs and Drive. We are monitoring the situation and will provide updates when available. 

6/27/2025, 3:55 p.m. The IT Help Desk phone number, 413-585-4487, is currently unavailable for calls from off-campus phone lines. 

Calls to x4487 from a Smith phone while on campus are functioning normally.

Please email ithelp@smith.edu for assistance from off campus.