In-Store Orders

These are the steps to place an order for To Go in Slice Register.

1. Start by tapping the To Go button on the order screen.

2. Next, proceed to add all items to the order.

3. Select the type of payment to be used. You can select either Cash, Credit, or Other*.

Cash:  if the customer is paying exact change, select the first button. Otherwise, select one of the predefined payment denominations: next dollar up - this rounds up to the nearest dollar - $20, or $50.
Credit: if paying by credit card, select the payment terminal (Verifone). A modal screen will appear with a message prompting the customer to complete payment on the terminal. Once the card is processed and approved, the order will close out and print a receipt.
Other: this payment method assumes exact change, there is only one possible key to select: Other payment method.

*Note: the Other payment type can be used to close out orders such as personal checks, traveler's checks, etc. 

These are the steps to place an order for delivery in the Slice Register.

1. Start by tapping the Delivery button on the order screen. This will bring up the customer lookup modal.

2. On the customer lookup modal, start by typing the customer's phone number to search for an existing record. Other information, such as first name, last name, or address may also be used to look up customers.
   
   a) If the customer placed any orders previously, a matching customer record will be displayed. Select the correct record, select the address, and tap the Submit button to add this customer to the order. The customer's name will be added to the order.
   
   b) Otherwise, if no matches were found, tap the Add new option to add this new customer to the database and order. This will bring up the Create New Customer modal screen. Notice that phone number and address are minimum requirements to create a new record. City, State, and Zip will auto-populate with the shop's information to prevent employees from having to enter this information every single time.

3. With the customer added to the order, proceed to add the items to the order.

4. Select the type of payment to be used. You can select either Cash, Credit, or Other*.

Cash: If your shop allows Cash on a delivery order, you should click the Cash button and then choose the Pay on Delivery button. This will print out a ticket that will show the driver that the customer will pay on delivery and they need to collect the money.
Credit: if paying by credit card, select the payment terminal (Verifone). A modal screen will appear with a message prompting the customer to complete payment on the terminal. Once the card is processed and approved, the order will close out, and print a receipt.
Other: this payment method assumes exact change, there is only one possible key to select: Other payment method.

*Note: The Other payment type can be used to close out orders such as personal checks, traveler's checks, etc. 

After the delivery address is selected, the system will automatically recognize the fee for the delivery zone and will instantly add it to the order. 

In cases where:

• An address does not fall in any of the created delivery zones;

• The address cannot be identified by our system;

• And if there is no network connection at that moment

The user will be prompted to enter a delivery fee for that order manually.

The delivery fee can be added in 2 ways: 

1. Within the Delivery Zones & Fee modal by adding a fee amount in the Enter Delivery Fee box and click Save, or

2. Within the Bill View, click the + Delivery Charge button and then proceed with adding a fee amount in the Enter Delivery Fee box click Save.

These are the steps to place an order for pick up in Slice Register.

1. Start by tapping the Pickup button on the order screen. This will bring up the customer lookup modal.

2. On the customer lookup modal, start by typing the customer's phone number to search for an existing record.
   
   a) If the customer placed any orders previously, a matching customer record will be displayed. Select the correct record, select the address, and tap the Submit button to add this customer to the order. The customer's name will be added to the order.
   
   For pickup orders, it is not technically required to select an address before tapping submit, but it is recommended as this will provide another point of reference in the event you have multiple orders by different customers with the same name.
   
   b) Otherwise, if no matches were found, tap the Add new option to add this new customer to the database and order. This will bring up the Create New Customer modal screen. Notice that phone number and address are minimum requirements to create a new record. City, State, and Zip will auto-populate with the shop's information to prevent employees from having to enter this information every single time.

3. With the customer added to the order, proceed to add the items to the order.

4. Select the type of payment to be used. You can select either Cash, Credit, or Other*.

Cash:  if the customer is paying exact change, select the first button. Otherwise, select one of the predefined payment denominations: next dollar up - this rounds up to the nearest dollar - $20, or $50.
Credit: if paying by credit card, select the payment terminal (Verifone). A modal screen will appear with a message prompting the customer to complete payment on the terminal. Once the card is processed and approved, the order will close out, and print a receipt.
Other: this payment method assumes exact change, there is only one possible key to select: Other payment method.

*Note: The Other payment type can be used to close out orders such as personal checks, traveler's checks, etc.

These are the steps to place an order for dine-in in Slice Register.

1. Start by tapping the Dine In button on the order screen.

2. Next, proceed to add all items to the order.

3. Select the type of payment to be used. You can select either Cash, Credit, or Other*.

Cash:  if the customer is paying exact change, select the first button. Otherwise, select one of the predefined payment denominations: next dollar up - this rounds up to the nearest dollar - $20, or $50.
Credit: if paying by credit card, select the payment terminal (Verifone). A modal screen will appear with a message prompting the customer to complete payment on the terminal. Once the card is processed and approved, the order will close out, and print a receipt.
Other: this payment method assumes exact change, there is only one possible key to select: Other payment method.

*Note: the Other payment type can be used to close out orders such as personal checks, traveler's checks, etc.

From time to time, customers will make requests that are not covered under the regular menu. To accommodate these requests, it may be necessary to enter the amount to be charged directly into the Register. Below are steps for ringing up custom items in Slice Register:

1. Add all the needed details to the To Go, Delivery, Pickup, or Dine in order.

2. Next, tap the +Add extra charge option

3. On the keypad modal, enter the amount you would like to charge the customer for the request in question. Tap Save to add the charge to the tab.

4. With the extra item added, you can proceed to add more menu items/charges or close out the order.

*Note: if you are receiving the same type of requests it is recommended to add this as a permanent menu item.

From time to time, customers will make requests that are not covered under the regular menu. To accommodate these requests, it may be necessary to enter the amount to be charged directly into the Register. Below are steps for ringing up custom items in Slice Register:

1. Start by tapping the  ‘+’ button in the upper left corner next to the Slice logo. A new Add Food Item(s) modal will open for the order entry process.

2. Next, enter the food item name, a number quantity, and the dollar amount for said item,

3. Add, any modifications (size, toppings added, etc.) as a note in these open food item instances if necessary. 

4. Next, tap the Add Food Item(s) button.

*Note: The only required field in this modal is the dollar amount while adding a food item name or a note is up to shops.

 if you are receiving the same type of requests it is recommended to add this as a permanent menu item.

Adding tips to orders differs according to the selected payment method. 

1. If customers choose to pay via Card:  

a) If the shop has previously chosen Tipping on the Credit Card terminal, four % based values will be shown on the CC terminal: 15%, 20%, 25%, and Custom. Shops can change this predetermined % in Tip Settings in the Owner's Portal.

b) If the shop has previously chosen Tipping on Register following will be displayed on the iPad screen: No Tip, 15%, 20%, 25%, and Custom. Shops can change this predetermined % in Tip Settings in the Owner's Portal.

c) If the shop has previously chosen the Pen and Paper Tipping option, customers will be able to write the tip amount on the customer receipt itself.

2. If customers choose to pay with Cash:  

• After the Payment is completed, the ADD TIP button will appear on the Bill View of the screen.

• Tap the ADD TIP button 

• Enter the tip amount and tap Save.

• Lastly, tap the Close button.

Slice Register gives you the ability to split a check by item. Here are the steps:

1. Add two or more items to the check and tap the Split option.

2. A modal will pop up. Next, select the items you want to move to a new order. When done tap Next.

3. Next,  select the order attributes to copy to the new order. At the least, you will have to select Order Type and Taxed or Not. When done, tap Split. This will create a new order with the items selected from the prior screen.

4. Ring up the first order as usual.

5. To close out the other half of the original order, go to the orders tab, the tap the In Progress tab and look for the order. Once you have found it, tap  View.

6. Finally, close out the second order.

Note: the split option will appear as an option when 2 or more items are added to a check.

This feature enables easier payment and sharing for your customers. Customers can either provide multiple forms of payment for an order or split it amongst a group of people. Customers will be able to choose between splitting a payment for an order, in one of three ways after choosing whether they want to pay by Card, Cash, or Other Payment.

Let's say that the customer chooses to pay by Cash. Now they can choose between 

• Paying a specific amount by entering a custom amount or/ and 

• Splitting the payment evenly where the user will need to enter how many payments they are looking to split the order into or finally

• Paying the total owed amount.

Customers can choose one split payment option or combine different split payment options until the entire bill is paid.

After the first part of the payment is done, the bill view will show the amount remaining to be paid. The same steps should be taken to pay the rest of the bill

To see what this feature looks like check out this video.