Important things to know

• If customer is not pulling in on title, we MUST have home proof in the account holder's name

  • Valid forms of home proof:

    • • Homeowners insurance statement

      • Property deed (if mobile home then property title)

      • Property tax statement

      • Mortgage invoice statement

      • Closing Disclosure

  • Accounts that require home proof will not be paid out to the sales rep until home proof is received.

  • If the homeowner has bad credit we can NOT qualify a person other than the homeowner (daughter, niece, grandfather, father, mailman, etc.) even if they would be willing to do a 2-signer document. 

  • Account Holder must follow the "Rule of 3"

    • • Homeowner's credit must meet qualification

      • Homeowner must sign agreement

      • If the account holder is not the paying for the system, then the person paying for system must also sign agreement (2-Signer)

• All documents for funding must be sent to the funding email 

  • funding@skylinesecurity.com

  • Must have the lead ID on the email 

Any accounts installed between Sunday-Saturday the previous week are eligible for the following Friday's payroll. 

Eligible means that they are able to be purchased for funding, but these accounts must be free from all declines and errors to be purchased and paid.

All documents must be received by the funding department by the end of the day on Monday, and all cleanup requested from funding to fix declines after must be received the funding department by the end of the day on Tuesday (to fix declines in time for payroll)

If any documents or cleanup are received after their deadline the account will be eligible for the following week.

• Sales Representatives can NOT pay for any portion of the customer's account.

  • Examples: Activation, MMR, equipment, first month, etc.

• Voided checks/billing screenshots from banking app must be collected on each account with EFT checking account

  • Rep’s are responsible for entering the billing information correctly into the account

  • If the billing information is invalid reps will be charged a return bank fee

  • Rep’s are responsible for following up with customers to obtain valid billing information.

  • If billing information changes from what was originally on the E-Contract, additional documents will need to be signed by the customer to update with Brinks.

• We can not waive the first month payment for customers. 

• We can only credit up to 3 months of service with Brinks. 

• An activation fee of at least $99 is required on all “C” credit score accounts.

• Reps cannot pay with CC for first month and EFT for Remaining (All Payments should be the same)

• • If a customer has a failed payment with no voided check the rep must provide updated info to be paid.

    • Rep will be charged the failed payment fee and the customers charged amount.

  • If a customer has a failed payment and a voided check

    • Rep will be charge the failed payment fee but Skyline will re-bill with the correct info and rep will be paid on time (baring no other issues).

  • If payment fails, rep cannot update just the first month with a CC. You will need to update all payments to the same billing information.

• Sales Representatives have a guarantee period of 1 year after funded date. This includes guaranteeing: 

  • If the customer cancels they will be charged back the cost

    • If payment changes or MMR is reduced sales rep will be charged accordingly.

  • For services including but not limited to:

    • Doorbell systems that aren’t compatible with the customers home and require a return trip to install the correct type of doorbell.

    • Any trip to service or to replace existing equipment.

      • If existing equipment is replaced it is at the cost to the Sales Rep.

      • The benefit of existing equipment is being able to bank points but the rep runs the risk if it goes bad the rep is responsible to have it replaced. (This doesn’t include batteries)

    • Special situations that prevent a complete install and requires a return trip.

      • E.G. certain parts of the home are under construction, customer has to leave and requests the Tech to come back, garage door compatibility, ETC.

    • To see the full official policy for service charges click here.

• Technicians have a 90-day warranty to service the system

• Credit used for an account must be for the account holder

  • Account holder needs to own the home

• TransUnion is the credit bureau that Brinks will accept

  • The only time that Equifax can be used is if the TransUnion pulls in as:

    • "No Hit"

    • "Not Scored"

    • "D" Credit Score

  • If TransUnion pulls in as lower than a "D" credit score Brinks will not purchase the account

  • Brinks is unable to accept any 3rd party credit reports or scores due to the FCRA laws

  • If the customer does not have a SSN they are able to provide an active passport from a different country instead of a valid credit score. 

    • The passport can not be expired

    • It must be from a different country

    • These are paid out as a "C" credit score

  • If customer is not a US Citizen instead of running credit you may provide a valid foreign country passport. 

    • The passport can not be expired

    • The customer must provide homeproof showing they own the home

    • It must be from a different country

    • These are paid out as a "C" credit score

• If customer has existing equipment they need to fill out the Takeover Disclaimer and Acknowledgement form. 

  • This is available in your document center under provider DocuSign

• If this is not completed before the account is installed it will be sent to the customer's email to be signed. 

• Rep's are responsible for ensuring this document is signed and completed by the customer.

• Accounts that have existing equipment will not be paid out until this document is received.