Handige links

Artikelen (verzamellijstje - later nog verdelen over de site...):

25 Responsive Bootstrap Angular JS Admin Dashboard Templates: https://scriptsell.net/25-best-responsive-bootstrap-angularjs-admin-dashboard-templates/
Over de behoefte aan toegankelijkheid....Ieder(in) is de koepelorganisatie van mensen met een lichamelijke handicap, verstandelijke beperking of chronische ziekte. Tweehonderdvijftig organisaties zijn bij ons aangesloten. Ieder(in) is daarmee het grootste netwerk in Nederland van mensen met een beperking. We behartigen de belangen van meer dan twee miljoen mensen. Website: https://iederin.nl/
Online voting tool / e-voting / online "stemkastjes": http://www.presenterswall.nl/
Online onderzoeksbureaus voor inspiratie wat betreft testvormen en -services:
- http://www.samr.nl/
- http://www.mwm2.nl/
- http://novioresearch.com
- http://www.rightmarktonderzoek.nl/methoden-onderzoek
- http://www.research2evolve.nl/onderzoek/online-onderzoek
- http://www.allesovermarktonderzoek.nl/onderzoeksmethoden
- http://www.mediaonderzoek.nl/
- https://www.motivaction.nl/
- http://www.multiscope.nl/
- http://www.ipsos-nederland.nl/shopper/shopperlab/
https://www.enneus.nl/methoden/methoden/
Voetje maken voor een mobiele camera: http://www.90percentofeverything.com/2010/05/07/quick-tip-make-your-own-iphone-usability-testing-sled-for-5/
Online testen: https://www.marketingfacts.nl/research/detail/the-new-science-of-online-testing-adobe
Eye tracking: http://www.tobiipro.com/fields-of-use/user-experience-interaction/
Inspirerende inzichten voor de onderzoekspiek
De 7 beïnvloedingsprincipes van psycholoog Robert Cialdini
Conversational interface: http://presentations.dubberly.com/conversations_and_models.pdf
Over dashboards: http://www.nirandfar.com/2016/08/die-dashboards-die-why-conversations-will-reinvent-software-heres-what-your-boring-dashboard-would-look-like-as-a-conversational-interface.html (1 Laat relevante informatie naar voren komen; 2 Ondersteun het maken van keuzes; 3 Faciliteer acties)
Accessibility: https://www.accessibility.nl/uit-de-praktijk/ervaringen/belastingdienst
Grappig - ASCII-art: http://www.patorjk.com/software/taag/#p=display&f=Graffiti&t=Pockel
Fort Awesome Fonts: http://fortawesome.github.io/Font-Awesome/cheatsheet/
Zes principes voor een klantgedreven procesontwerp: http://blog.oi.nl/6-principes-voor-een-klant-gedreven-procesontwerp
Project Comet: A whole new experience in user experience design. Design and prototype websites and mobile apps faster than ever with Project Comet, the first all-in-one solution for UX designers. Coming in early 2016 from Adobe.
http://landing.adobe.com/en/na/products/creative-cloud/comet/229818-notifyme.html
http://blogs.adobe.com/creativecloud/building-project-comet-evolving-onboarding/
SimpleTax: Award-winning, pay what you want tax software. See why Canadians are switching to SimpleTax.

De populairste artikelen van 2015 in Customer Journey Management (O&I Management consultants; 05 January 2016, Eline Roelfsema)
Laddering Questions Drilling Down Deep and Moving Sideways in UX Research (Nick Kellingley, IDF Community Manager)
Accessibility: Usability for all (Mads Soegaard, IDF Co-Founder)
Consistency: MORE than what you think (Mads Soegaard, IDF Co-Founder)
User Testing Blog
The benefits of a single task-driven classification / navigation (20-12-2015; Gerry McGovern // New Thinking)
Welke 3 rollen moet het ideale strategieteam bevatten? (Mark Schoondorp, Winkwaves)
https://www.interaction-design.org/ (courses)
Over testen en ontwerpen voor de overheid "Carving up the community: User research approaches when designing for government"
Deze 7 trends bepalen de digitale wereld in 2016 (Frankwatching)
UX Daily Articles (Interaction Design Foundation)
Persona's etc. How to deal with users while doing user testing or doing user research. Whether we like it or not, we all use stereotypes. Even as user experience practitioners, we can’t prevent ourselves from putting labels on the people we meet or creating a mental model of the user we have in front of us. Just like characters from Mr. Men and Little Miss (http://mrmen.com/index.html), we encounter all sorts of people. While these preconceptions shouldn’t blind us, it does help to have a set of tricks and tips to deal with these different characters. With the articles from the “Problem users in user testing” series, you will learn about some of the most characteristic types. More importantly, we will give you pointers on how to make the best of your encounters with these problem user types.
- 1. Shy people: Help them feel comfortable and make sure you have clearly communicated the essentials of user testing: 1) that we are testing the product and not them; 2) that his/her opinion is important to you. https://www.interaction-design.org/literature/article/problem-users-in-user-testing-shy-people
- 2. People Who Won’t Shut Up: As opposed to shy people, you probably do not need to prompt these people to think aloud. Just make sure that they stay on track and make an extra effort to stay focused on your objectives. https://www.interaction-design.org/literature/article/problem-users-in-user-testing-folks-who-won-t-shut-up
- 3. But I digress: Above all, be patient and listen carefully. Even in digressions you can find a relevant insight. https://www.interaction-design.org/literature/article/problem-users-in-user-testing-but-i-digress
- 4. The Scatterbrain: The difficulty with this user type is to obtain the full picture of the problems they encounter. Be patient and delve into the points that are relevant to your research as much as possible. https://www.interaction-design.org/literature/article/problem-users-in-user-testing-the-scatterbrain
- 5. Mr. or Mrs. Angry: Don’t let their attitude prevent you from running your test or research. Empathize but get across their angriness and stay focused on your goals. https://www.interaction-design.org/literature/article/problem-users-in-user-testing-mr-or-mrs-angry
- 6. The “Yes” Person: This might be the trickier profile! How to get pass that “yes”? Just keep reminding them that you’re looking for argumented criticism! https://www.interaction-design.org/literature/article/problem-users-in-user-testing-the-yes-person
- These are just 6 possible types of problem users. As a user experience practitioner, you must already have developed your own mental models and labels. Are they similar to the ones we have portrayed here? Before we end, this last article in the series gives you some guidelines to get better at conducting interviews. After all, that’s the part we control and can work on! https://www.interaction-design.org/literature/article/problem-users-in-user-testing-one-last-thing
- Do you want to learn more about usability and usability testing? Check out these courses:
  - The Practical Guide to Usability: https://www.interaction-design.org/courses/the-practical-guide-to-usability
  - Conducting Usability Testing: https://www.interaction-design.org/courses/conducting-usability-testing
  - Web Design for Usability: https://www.interaction-design.org/courses/web-design-for-usability
Steven Hoober about his training courses: "I've now created a series of video lectures myself, so I can get my info out there cheaply, to everyone. Check out the resources I offer with this, and sign up at: http://4ourth.com/Training/. Many lectures have associated homework, so you can get effective, hands-on learning. Personalized, too! Feel free to ask me questions, and about monthly I'll have a conference call where you can ask questions and chat with the rest of your students. I will add more lessons over time. For the holidays, I’ve discounted this to $13. That’s unlimited access to all the resources for a whole year. And if you keep signing up (each year, on time) you get to keep that rate, forever. Yes, I also build customized training, can provide site licenses so your whole team can get access, and can come to your location to train your group or team".
...

Organisaties en festivals:

ACM Special Interest Group on Computer-Human Interaction (SIGCHI): The largest organization of UI practitioners.
Human Factors and Ergonomics Society.
Human Factors International
Usability Professionals Association: See their consultant directory for contract resources.
http://www.designunited.nl/ (platform for Dutch Research in Design)
http://www.ncdt.nl/ (Nationaal Congres Digitale Toegankelijkheid)
http://optimalexperience.com/ (Australasia’s leading research and design consultancy; Zie ook voor de tools die ze gebruiken)

Methoden / Proces:

Wellicht bruikbaar voor een UX-team bij het Agile werken: http://www.scaledagileframework.com/ux/ SAFe Scrum algemene pagina: http://www.scaledagileframework.com/

Persona modeling: https://filterdesign.wordpress.com/category/ucd-methode/persona/
Requirements specification (template): http://www.st.cs.uni-saarland.de/edu/se/2009/slides/volere_specification_template_v6.pdf
Requirements resources: http://www.volere.co.uk/template.htm
http://uxmastery.com/resources/degrees/

Artikelserie over product design sprints:

Mobile:

Gadgets:

Website Deck Of Cards / UX Kit: https://forrst.com/posts/Website_Deck_of_Cards-GWB : The Website Deck is a miniature deck of website wireframe cards for quickly mapping our your site's information architecture, away from your computer.Red Dot Shop
- Sketching ideas: http://4ourth.com/SketchPhone/
- Filmpje: WHERE GOOD IDEAS COME FROM by Steven Johnson
- ...

Intranet

Intranet Features overview: documents/Intranet-Connections-Feature-Checklist-Corporate.pdf
Company that inspires!!!: https://www.intranetconnections.com/
Top 10 Things in an intranet: http://www.intranetconnections.com/documents/Top_10_Things_In_An_Intranet.pdf
101 Intranet ideas: http://www.intranetconnections.com/documents/101intranetideas.pdf
Intranet Journey: http://www.intranetconnections.com/documents/intranet_journey.pdf
Social Intranet Toolkit: http://www.intranetconnections.com/documents/social_intranet_toolkit.pdf
How to design a good intranet (Google Search Query)
Social Intranet Blog: http://www.thoughtfarmer.com/blog/
10 best intranets of 2014, Nielsen: http://www.nngroup.com/articles/intranet-design/.

Better Practice Checklist - Designing and Managing an Intranet: http://www.finance.gov.au/policy-guides-procurement/better-practice-checklists-guidance/bpc-intranet/
Boek: http://store.steptwo.com.au/product/designing-intranets/
- The A-Z of UX design principles from the big tech firms / experts: https://econsultancy.com/blog/62892-the-a-z-of-ux-design-principles...
- Artikelen: http://www.prescientdigital.com/articles/intranet-articles
- Artikelen: http://www.nngroup.com/articles/intranet-design/
- ...

Proces, Rollen, Agile, Lean en zo:

http://www.anniestudio.org/a-lean-ux-design-process/
- Intranet manager: beste-intranetmanager-je-hebt-het-meest-complexe-beroep-ter-wereld/...
10 Essential User Experience Methods: http://www.measuringusability.com/blog/10-uxmethods.php
30 Useful User Experience (UX) Tools: http://usabilitygeek.com/user-experience-ux-tools/
http://uxmastery.com/resources/process/
De kracht van ‘Lean UX’: effectief sites ontwerpen
Rollen: http://www.trinidad.ee/blog/who-is-who-in-user-experience-design/
Agile Product Ownership in a nutshell
...

Responsive:

Designin':

Nordstrom Innovation Lab (See how the Nordstrom Innovation Lab created, tested and built an iPad app in just one week. For more information, visit: nordstrominnovationlab.com)
The Top 20 Data Visualization Tools (UIE)
Building a Cohesive Design Team (UIE)
UX trends 2013 (three.fourteen)
...

Resources:

Artikel over proces: Beyond Wireframing: The Real-Life UX Design Process

List of top consulting firms
50 Top Trend-setting Design Studios and Agencies
The Top 500 Design Firms
A Comprehensive Guide to the Best Design Firms & Creative Agencies
http://www.designdirectory.com/
- Voorbeeld "services": http://www.esparkinfo.com/services.html
- Artikel: What would it be like "If you are a UX Professional in 2030".
- Artikel: http://www.frankwatching.com/archive/2010/03/22/intranettips-en-lessons-learned-de-5-beste-lijstjes/
- Sneller leren: http://www.lumosity.com/
Elektronische formulieren:
- http://www.frankwatching.com/gespot/bokkz/
- http://nl.linkedin.com/in/sjoerdtalsma
- http://builtwith.com/detailed/bokkz.nl
- http://nl.linkedin.com/in/nielsdevries1986
- http://www.ip-adress.com/whois/bokkz.nl
- https://www.hostnet.nl/cloud/hostnet-cloud#./hostnet-cloud?&_suid=13996426454210923053434300705
- Best webdesign agencies: http://clikzy-creative.bestwebdesignagencies.com/
- What are the best UX design agencies around the world and farther:
  - 17dnorth
  - Adaptive Path
  - Adaptive Path http://www.adaptivepath.com/
  - Behavior
  - BeyondCurious
  - Carrot Creative
  - Cisco
  - ClearLeft
  - Cooper Design http://www.cooper.com/
  - Cyber Duck
  - Cynergy
  - Deloitte Digital (disclaimer: my employeer)
  - Design Commission
  - Digital Telepathy http://www.dtelepathy.com/
  - EffectiveUI
  - EightShapes
  - Forty
  - Frog Design http://www.frogdesign.com/
  - Hot Studios
  - HQ
  - Huge inc
  - IDEO http://www.ideo.com
  - Macadamian www.macadamian.com
  - Mad*Pow
  - Makingwaves
  - Meld Studios
  - MessageFirst
  - Method
  - NForm
  - Normative Design
  - Phoenix UX - http://www.phoenix-ux.co.uk,
  - Pinto - http://wearepinto.com
  - Proof
  - Razorfish
  - Realise
  - ROQlabs.com
  - Sapient Nitro
  - Smart Design http://www.smartdesignworldwide....
  - Teehan+Lax - Defining Experience
  - The Understanding Group
  - Thinkdesign
  - User Experience Design and Development
  - User Interface and Digital Design
  - User Interface Engineering
  - uxdesignlabs
  - Ziba http://www.ziba.com/
  - ZURB http://zurb.com/
http://whitneyhess.com/blog/2009/06/30/so-you-wanna-be-a-user-experience-designer-step-1-resources (handige verwijzingen naar boeken, blogs, etc)
http://www.blogs.com/topten/10-best-ux-user-experience-design-blogs/ (leuk overzicht)
Microsoft User Experience and UI Design Resources
Useit.com
Usability Body Of Knowledge ()
Usabilityweb.nl (Kennisbank over Human Centered Design, User Innovation en UX Research)
www.ucdtoolbox.com (Chunk of the worlds' created methods, tools, techniques and resources for User Centered Design)
ACM Digital Library (Interacting with computers)
Ferry den Dopper (http://www.den-dopper.com/)
www.webdesign-inspiration.com (gallery met inspirerende voorbeelden)
http://www.interaction-design.org/ (Free educational materials - made by the world's technology elite)
http://www.interaction-design.org/encyclopedia/card_sorting.html Boek over cardsorting
http://www.volere.co.uk/template.htm (Requirements analyse)
Gebruikskwaliteit meten met het gebruikskompas (Met het gebruikskompas kan je goed de gebruikskwaliteit van webtoepassingen in kaart brengen. Het is een handige methode om de beleving van een huidige website of app te vergelijken met een nieuw prototype. Of om het te vergelijken met dat van een concurrent.)
http://www.uie.com/articles/ (Artikelen).
http://designunited.nl/ (Design United, ‘platform for Dutch Research in Design’, is an initiative of the faculties of Industrial Design of the three Technical Universities in the Netherlands. This initiative aims to combine the academic power of the field of Industrial Design and strengthen the innovative force of the Dutch industry. Design United addresses the interaction between research and industry).
https://www.gov.uk/designprinciples (...).
UI Proces (http://blog.johnangelo.org/post/45680566485/my-ideal-ui-ux-design-process?goback=.gde_1875717_member_223908402).
Tools: http://uxdesign.cc/ux-tools
...

Rijkshuisstijl en Rapporten:

Testen en testtools:

http://webpagetest.org (Run a free website speed test from multiple locations using real browsers (IE and Chrome) and at real consumer connection speeds.)
http://www.webrichtlijnen.nl/actueel/start-ontwikkeling-nieuwe-toetstool (web accessibility checker)
http://achecker.ca/checker/index.php (web accessibility checker)
http://bradfrost.github.com/this-is-responsive/resources.html (A collection of resources about the various aspects of responsive web design)
http://www.concept7.nl/snel-en-simpel-gebruikersfeedback-met-kliktesten/
...

Scrapyard - Nog toe te voegen:

Mind maps, flow charts and sitemaps:

>XMind (from free)

>ConceptDraw Office (from $199) A powerful diagramming tool

>OmniGraffle ($69.99)

>Gliffy (from free) web-based diagram application

>Mindnode for mind-mapping. Pretty fully featured and not too expensive.

---------------------------------

Wireframes and prototypes:

>PowerMockup (from $59.99)

>Pencil (free)

>Mogups (from $9/month)

>Justinmind Prototyper (from $19/month)

>FileSquare (from free) FileSquare is a web-based tool for creating click-through prototypes by linking together uploaded mockup images.

>Handcraft (from $19/month)

>For wireframing/prototyping, I'd also suggest GUIToolkits (http://guitoolkits.com/). Prebuilt tools for everything from web to iPad/iPhone to Facebook to Win/MacOS, working in the tool you're comfortable with (Illustrator, Fireworks, OmniGraffle, Axure, Keynote, PowerPoint, or Visio). It's hard to find a comparably rich, full-featured set.

-----------------------------

User testing and feedback:

>IntuitionHQ (from free) This remote usability testing service allows you to run various user tests on your designs and get instant feedback.

>Verify (from $19/month)

>Polldaddy (from free) a web application for creating and publishing surveys and polls.

>Concept Feedback (free) Visit this online community to exchange feedback on designs.

>Fivesecondtest (from free) This service gathers feedback by asking users to recall the elements of a website after having seen it for only five seconds.

>PickFu (from $20) This crowdsourcing service provides quick feedback via simple A/B polls.

>UserTesting (from $49) UserTesting lets you “look over the shoulders” of people browsing your website.

>UsabilityTools (from $39/month) This collection of tools offers user research including surveys, card sorting, and feedback forms.

>Morae (from $402 approx.) This desktop software records user interactions (keyboard/mouse input, eye-tracking, audio, etc.) and analyzes the results.

>BugHerd (from $29/month) BugHerd is an online bug tracker specially designed for web development projects.

-----------------------------

A/B split tests:

>Optimizely (from $17/month) This A/B split testing tool can help you find the most effective way to increase conversions on your website.

>Visual Website Optimizer (from free) Like Optimizely, Visual Website Optimizer provides support for A/B testing, multivariate testing, behavior targeting, and more.

-----------------------------

Analytics:

>Crazy Egg (from $9/month) This web analytics service visualizes user behavior with heat maps, scroll maps, and confetti reports.

>Inspectlet (from free) Another web analytics tool, Inspectlet provides heat maps, real-time analytics, and screen recordings of visitor behavior.

>Mixpanel (from free) Mixpanel is an analytics platform for tracking custom events in mobile and web applications.

-----------------------------

Validation, link checks and speed tests:

>W3C Markup Validation Service (free)

>Dr. Link Check (free) This web app checks a site for broken and blacklisted links.

>Pingdom Full Page Test (free) Use this tool to test and analyze how long it takes your webpage to load.

>Google PageSpeed (free) This Google service analyzes a web page and makes suggestions for how to improve its load time.

>CrossBrowserTesting (from $29.95/month) This service provides virtual machines for testing a website in different browsers on different operating systems.

And also:

>Forrst.com also has a great community to get feedback on your designs.

>http://lucidcharts.com

>If you are willing to spend money, if the team get's large, look at ConceptDraw PRO www.conceptdraw.com. If you are dead set on open source and "free" software I would say that http://www.diagram.ly/ or any other that has been atound a while.

>http://www.pickfu.com/ : PickFu is a tool that provides instant, unbiased and insightful public opinion on questions that you care about.

Rapporten vanuit Rijksoverheid (alleen toegankelijk voor licentiehouders)

Rapport: Gebruikers centraal in rijksoverheid ICT projecten

Rapport dat inzicht geeft hoe je gebruikers kan betrekken bij ICT projecten door in te gaan hoe dit zou kunnen bij business cases, PRINCE2 en gateway reviews.

Onderzoek naar electronische formulieren bij VROM

Binnen VROM is er een communicatieonderzoek gedaan naar een organisatiemodel en richtlijnen voor het effectief opstellen van formulieren. Dit onderzoek naar electronische formulieren bevat een aantal handreikingen.

Onderzoek naar zoeken en vinden bij BZK

Binnen BZK is een papieren prototype zoeken en vinden gemaakt. Hierbij is gekeken hoe de ideale zoek er uit zou kunnen zien.

Raporten van Nielsen Norman Group

Social features on intranets 2de edition (16Mb, 22 pagina's, maart 2013)
Intranet design annual 2012 (34 Mb, 439 pagina's, januari 2012)
Mobile Usability 2de edition (26 MB, 293 pagina's, september 2011)
Agile usability (2,5 Mb, 95 pagina's, november 2008)
233 recruiting tips (1Mb, 144 pagina's)
Flash usability (6,5 Mb, 189 pagina's)
Government intranets (6,5Mb, 149 pagina's)
Intranet portals usability 3de editie (29,5Mb, 343 pagina's)
Application design annual 2008 (23,7Mb, 302 pagina's)
Intranet design annual 2008 (25,5Mb, 362 pagina's)
Intranet design annual 2007 (18,2 Mb, januari 2007)
Usability Return on investment 3de editie (16Mb, 196 pagina's, 2008)
Usability Return on investment 2de editie (7,6 Mb, juli 2007)
Intranet information architecture deel 1 (39 Mb, 499 pagina's, november 2007)
Intranet information architecture deel 2 (70 Mb, 700 pagina's, november 2007)
- 230 tips and tricks for better usability testing (191kB, 42 pagina's)

Samenwerkruimte Usability

Op de samenwerkruimte usability worden ook rapporten geplaatst.

https://forrst.com/posts/Website_Deck_of_Cards-GWB

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