Contact Trout Gulch Water
Phone
☎️ Main Phone: (831) 662-3204
Trout Gulch Water uses an answering service. Please leave a message, and the appropriate staff member will return your call as soon as possible.
📧 Email: TGW.GeneralManager@gmail.com
Phone Directory:
TGW - (831) 662-3204
🛠 Extension 1 – Water Emergencies (Available for urgent issues)
No water • Leaks • Breaks • Vandalism
Calls are routed directly to the System Operator for emergency response
Please note that leaks or plumbing issues occurring on your property beyond the water meter are the property owner's responsibility and should be addressed by a licensed plumber. TGW is not responsible for private plumbing or water lines located past the meter.
💧 Extension 2 – Operations
Operations questions and maintenance
📧 Email: TGW.Operations@gmail.com
💳 Extension 3 – Billing & Account Services
New account setup
Billing and payment questions
📧 Email: TGW.Finance@gmail.com
👤 Extension 4 – General Manager
General inquiries
📧 Email: TGW.GeneralManager@gmail.com
Office Address & Payment Drop Box
Trout Gulch Water
90 Victoria Lane
Aptos, CA 95003
A secure payment drop box is available at this location.
Response Times
Trout Gulch Water staff work part-time with varying schedules. While we strive to respond as quickly as possible, response times may vary depending on staff availability. Emergencies will always be addressed immediately. (831) 662-3204 Ext. 1
If you have not received a response within 2-3 business days, please contact the General Manager at TGW.GeneralManager@gmail.com