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ServiceNow Training: Experience real-time implementation of Servicenow platform by exploring Content and Configuration Management, User Licenses, cloud computing and exporting the data from ServiceNow, Offering forms-based workflow application development., etc. You will also get an exposure to industry based Real-time projects in various verticals.
FOR FREE DEMO contact :
Email : raj@apex-online-it-training.com
Phone/WhatsApp : +91-(850) 012-2107
USA Number : 214-628-3894
Gtalk : raavi.sriraja@gmail.com
Blog: https://best-online-it-training-institute.blogspot.com
ServiceNow Interview Questions and Answers, Recorded Video Sessions, Materials, Mock Interviews Assignments Will be provided
SERVICENOW COURSE AGENDA
(the course content can be modified as per your requirements):
Introduction to ITIL (2 Hours)
Introduction to ITSM
Incident Management
Problem Management and change management
Service Request Management
Configuration Management Database
SLA's and OLA's
Introduction to SERVICENOW (2 Hours)
Tool Introduction
Releases
User Licenses
Using Wiki and Community
Basic Administration (5 Hours)
Customizing Home Pages
Form Layouts and list layouts
Adding Users to Groups
Granting Roles to Users
Introducing Applications and Modules
Creation of tables and Modules
Creating tickets and raising Requests
Creating SLA's
Performance Metrics
Advanced Administration (5 Hours)
UI Policies, Notifications
Dictionary Entries and Overrides
Data Policies
List Control and Calculations
Exporting the Data from Service-Now
Update sets imports and Exports
Scheduling Jobs
Scripting (4 Hours)
Business Rules
Client Scripts
UI Actions
Reporting (1 Hours)
Bar Charts
Pie Charts
List Reports
Pivot Tables
Using scripting in Reporting
Scheduling Reports
Making Gauges
Cloning and Upgrades(1 Hours)
Need For cloning and ways to implement
Upgrading the instance for new Release
Configuration Management (1 Hours)
Classes in CMDB
Mapping Configuration Item to Asset Records
Loading the CI's into Service-Now
Relating Configuration items
Import Sets (1 Hours)
Loading Data of different Formats
Using Data Sources
Using Transform Maps and Transform scripts
Service Catalog (1 Hours)
Creating Catalog Items using Variables and Variable sets
Creating Record Producers
Design the flow using Workflow
Creating Execution Plans
Writing Catalog Client Scripts and Catalog UI Policies
Workflows (2 Hours)
Creating Workflows on different tables
Approvals using workflows
Using Different Activities in workflows
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