ServiceNow Online Training By Hands-On Realtime Professionals

ServiceNow Training: Experience real-time implementation of Servicenow platform by exploring Content and Configuration Management, User Licenses, cloud computing and exporting the data from ServiceNow, Offering forms-based workflow application development., etc. You will also get an exposure to industry based Real-time projects in various verticals.

FOR FREE DEMO contact :

Email : raj@apex-online-it-training.com

Phone/WhatsApp : +91-(850) 012-2107

USA Number : 214-628-3894

Gtalk : raavi.sriraja@gmail.com

Blog: https://best-online-it-training-institute.blogspot.com

ServiceNow Interview Questions and Answers, Recorded Video Sessions, Materials, Mock Interviews Assignments Will be provided

SERVICENOW COURSE AGENDA

(the course content can be modified as per your requirements):

Introduction to ITIL (2 Hours)

Introduction to ITSM

Incident Management

Problem Management and change management

Service Request Management

Configuration Management Database

SLA's and OLA's

Introduction to SERVICENOW (2 Hours)

Tool Introduction

Releases

User Licenses

Using Wiki and Community

Basic Administration (5 Hours)

Customizing Home Pages

Form Layouts and list layouts

Adding Users to Groups

Granting Roles to Users

Introducing Applications and Modules

Creation of tables and Modules

Creating tickets and raising Requests

Creating SLA's

Performance Metrics

Advanced Administration (5 Hours)

UI Policies, Notifications

Dictionary Entries and Overrides

Data Policies

List Control and Calculations

Exporting the Data from Service-Now

Update sets imports and Exports

Scheduling Jobs

Scripting (4 Hours)

Business Rules

Client Scripts

UI Actions

Reporting (1 Hours)

Bar Charts

Pie Charts

List Reports

Pivot Tables

Using scripting in Reporting

Scheduling Reports

Making Gauges

Cloning and Upgrades(1 Hours)

Need For cloning and ways to implement

Upgrading the instance for new Release

Configuration Management (1 Hours)

Classes in CMDB

Mapping Configuration Item to Asset Records

Loading the CI's into Service-Now

Relating Configuration items

Import Sets (1 Hours)

Loading Data of different Formats

Using Data Sources

Using Transform Maps and Transform scripts

Service Catalog (1 Hours)

Creating Catalog Items using Variables and Variable sets

Creating Record Producers

Design the flow using Workflow

Creating Execution Plans

Writing Catalog Client Scripts and Catalog UI Policies

Workflows (2 Hours)

Creating Workflows on different tables

Approvals using workflows

Using Different Activities in workflows