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Dr Dianne Dredge (Project Manager)
Dianne Dredge is Associate Professor in the School of Tourism and Hospitality Management, Southern Cross University. She has 20 years experience as a tourism planner in Queensland, New South Wales, Canada, Mexico and China. Her work has included conceptual design and site analysis of large scale integrated resort proposals; integration of tourism considerations in strategic and local area plans; comparative analyses of competitive destinations; studies into the re-imaging of destinations in crisis; and the assessment of the environmental impacts of tourism. She has also been involved in tourism capacity building activities in local governments and tourism organisations, including stakeholder audits and community consultation. Dianne has an active research agenda exploring and publishing in local government tourism management, place-based planning and management of tourism places, tourism organisations, tourism planning and policy. She co-authored with Professor John Jenkins, Tourism Policy and Planning (John Wiley & Sons, 2007) and Stories of Practice: Tourism Policy and Planning (Ashgate, 2011). Dianne has a strong interest in higher education issues, and in 2007 she won a Carrick Citation for Contributions to Student Learning. Dr Pierre Benckendorff
Dr. Pierre B
enckendorff is a Senior Lecturer and Chair of Learning in the School of Tourism at the University of Queensland. He is currently overseeing the refresh of the Bachelor of International Hospitality and Tourism Management and the Master of International Hospitality and Tourism Management at UQ. Dr. Benckendorff has previously served as the as the Director of Teaching and Learning and the Chair of Undergraduate Studies for the School of Business at James Cook University. He has overseen the curriculum redevelopment of JCU’s Bachelor of Business and is the recipient of a Carrick Citation for Outstanding Contributions to Student Learning. Previous and current experience includes teaching and development of undergraduate and postgraduate curricula in introductory tourism management, tourism and leisure behaviour, international tourism, tourism transportation, tourism technologies, tourism analysis, personal and professional skills in business and marketing communications.
Ms Michele Day
Before joining the
School of Tourism and Hospitality Management in 1995, Michele worked as a solicitor, specialising in professional negligence. Her teaching has covered business law, industrial relations, business ethics and human resource management. Research interests include workplace issues, with emphasis on commitment of casual hospitality employees in the hotel industry, and teaching and learning matters. Funding from a Teaching Fellowship (with colleague Maree Walo) granted in 2008, allowed a study of student experience and future delivery options within the School’s varied programs. Apart from this ALTC project, Michele is also involved in a project related to 1st Year experience of orientation and transition to university. Michele has had a number of administrative roles relating to students including first year coordinator, Lismore campus coordinator and international exchange coordinator as well as an active involvement in University governance. Dr Michael J Gross
Dr Michael J. Gross is a lecturer with the University of South Australia in Adelaide. Michael holds a Bachelor of Science in Business Administration (BSDA) in Hotel and Restaurant Management from the University of Denver, Masters Degrees in Education (MPET) and Business (MBA) from Deakin University, and a PhD from the University of South Australiaia. He teaches in hospitality and tourism programs at the undergraduate and postgraduate levels. His research and publishing focus are on hospitality management and tourism management areas, and he has published research in international academic journals. His research interests include international education, development and internationalisation of hospitality firms, China hospitality industry, destination marketing, destination image, lifestyle tourism, consumer involvement, and place attachment. He has an extensive professional background in international hospitality management with some of the world's leading hotel management firms. He also supervises PhD, Masters, and Honours research degree candidates conducting studies by qualitative as well as quantitative research methods.Ms Maree Walo
Maree Walo h
as been a member of the School of Tourism and Hospitality Management at Southern Cross University since 199 4. She has experience in several sectors of service industries including educational and aged care servic es. For several years Maree Coordinated the School’s Internship Program and is currently the School’s Under graduate Course Coordinator. Maree has been coordinating the School’s Graduate Attributes Project over the pa st three years and has a keen interest in curriculum design and development. In 2007 Maree, along with the Hospitality Services Management Teaching team were awarded a Vice Chancellors Award for Excellence in Teaching for their innovative response to providing students with equal learning opportunities across a multi-campus environment. In 2008 Maree, as a member of the School’s Internship Team, was awarded a Vice Chancellor’s Citation for Outstanding Contribution to Student Learning. Also in 2008, Maree and Michele Day received a University Tea ching Fellowship to explore the student learning experience across the School of Tourism & Hospitality Management with the aim of meeting students’ needs in more flexible delivery of courses. Maree brings an appreciation of student and university values and issues to this project, and a record of achievement in teaching, curricula design and university teaching & learning administration. Mr Paul Weeks
Paul Weeks is currently Director of Academic Studies at the Hotel School Sydney, a unique industry education partnership. He joined SCU’s School of Tourism & Hospitality Management in 1991 after 20 years managerial experience in hotel, motel and food service organisations. Previous and current experience includes instructional design for subjects offered through the School’s distance education programs, development of curricula for management and technology subjects, lecturing in management, services management and information technology. He has co-authored two Australian ‘hospitality’ industry texts: Club Management, and Managing Convention Businesses. Research interests include IT in hospitality; education (the role of feedback; technology use by students within private education providers); history; convention services, and club management. Paul received an inaugural Vice Chancellor’s award for Teaching Excellence, and two subsequent VC’s Teaching Awards as a member of two teaching teams. Paul is on the editorial board of the Journal of Hospitality, Leisure, Sport & Tourism Education. To this project Paul brings a deep appreciation for work-based learning and employer issues around TLHM education and holds appropriate service positions to facilitate dissemination and publication of outcomes. Mr Paul A. Whitelaw
Paul is a Senior Lecturer in the School of Hospitality, Tourism and Marketing at VU and is Chair of the Council of Australian University Tourism and Hospitality Educators (CAUTHE). Paul co-chaired the University's Task Force into Student Transition and Attrition in 2002. He is currently chairing a review of the University's policy on Core Graduate Attributes. Paul has been the senior investigator in several projects worth more than $250,000 in total for the Sustainable Tourism Cooperative Research Centre. He has published in the areas of the development and deployment of digital supported pedagogies. In 2007 Paul lead the highly successful Academic Literacy Project. He received the VC's Award for Teaching Excellence in 2001. Paul also holds academic service positions including journal editorial board membership that will facilitate dissemination and publication of project outcomes.
The Reference Group
The Reference Group
A reference group was appointed to guide the project. The members of this Reference Group have considerable experience in tourism, hospitality and events education and offer a global perspective on the changes currently taking place in higher education. The role of the reference group was to provide critical feedback at various points in the project’s development. The members of the project’s Reference Group are:
A reference group was appointed to guide the project. The members of this Reference Group have considerable experience in tourism, hospitality and events education and offer a global perspective on the changes currently taking place in higher education. The role of the reference group was to provide critical feedback at various points in the project’s development. The members of the project’s Reference Group are:
Associate Professor Perry Hobson, Taylor's University, Malaysia
Professor Bob McKercher, Hong Kong Polytechnic University
Ms Adele Labine-Romain, Tourism and Transport Forum
Professor Pauline Sheldon, University of Hawaii
Professor Janet Taylor, Southern Cross University
Professor John Tribe, University of Surrey
External Evaluator
External Evaluator
The ALTC requires the appointment of an external evaluator. The role of the evaluator is to provide external evaluation and feedback to the ALTC with respect to the project. The Project Team is privileged to have appointed Professor David Airey, University of Surrey, as the external evaluator.
Project Champions
Project Champions
The success of this project relied on the development of genuine collaboration and consultation between industry, educators, university managers and students. The roles and contributions of the Project Champions are detailed here.
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