VII.1 Course instructions articulate or link to clear descriptions of academic, student, and technical support services offered.
● REQUIRED STANDARD
Expectations
Because the instructor may be the only regular contact an online student has with a university, it is vital that they convey to the students the types of services available to them, as well as how the student can take advantage of those service, including:
technical support services, which should include:
a link to your technical support website
the email address of your Helpdesk (or equivalent service)
a phone number--preferably a toll-free number--to your Helpdesk (or equivalent service)
the location of your Helpdesk (or equivalent service)
academic support services, which should include:
access to library resources
readiness assessment
testing services
tutoring
a writing center
a math center
supplemental instruction programs
student support services, which should include:
advising
registration
financial aid
student life
counseling
Note: simply including a link to support services does not satisfy this standard. The link needs to be included with a basic description of the types of services the student will find.
Examples
For information about the university's technical, academic, and student support services, as well as how to take advantages of these services, please refer to the Online Student Handbook (link). This document also contains important information pertaining to minimum technology requirements, registration information, as well as other university services and policies.
References:
QM FIPSE rubric VII.1, VII.2, VII.3