Success factors
Visible commitment and support of senior management.
Establishing a sense of urgency.
Examining market and competitive realities.
Assembling a group with enough power to lead the change effort and to work together as a team.
Creating a vision to help direct the change effort.
Developing strategies for achieving that vision.
Communicating the vision.
Getting rid of obstacles to change.
Encouraging risk taking and nontraditional ideas, activities and actions.
Creating short-term wins.
Creating improvements.
Recognizing and rewarding employees involved in the improvements.
Hiring, promoting and developing employees who can implement the vision.
Institutionalizing new approaches.