Process Best Practices
Project planning
Link goals to corporate strategy.
Listen to the voice of the customer.
Recognize and articulate an extremely compelling need to change.
Start with and maintain executive-level support.
Understand the organization's readiness to change.
Communicate effectively to create buy-in, then communicate more.
Understand the risks and develop contingency plans.
Process development and implementation
Select the right processes for process improving.
Don't try to improve too many processes.
Create top-notch teams.
Maintain teams as the key vehicle for change.
Use a structured framework.
Use consultants effectively.
Project closing
Choose and use the right metrics.
Have plans for continuous improvement.