Process Best Practices

Project planning

• 1. Link goals to corporate strategy.

  2. Listen to the voice of the customer.

  3. Recognize and articulate an extremely compelling need to change.

  4. Start with and maintain executive-level support.

  5. Understand the organization's readiness to change.

  6. Communicate effectively to create buy-in, then communicate more.

  7. Understand the risks and develop contingency plans.

Process development and implementation

• 1. Select the right processes for process improving.

  2. Don't try to improve too many processes.

  3. Create top-notch teams.

  4. Maintain teams as the key vehicle for change.

  5. Use a structured framework.

  6. Use consultants effectively.

Project closing

• 1. Choose and use the right metrics.

  2. Have plans for continuous improvement.

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PROCESS MANAGEMENT BAROMETER