Job Sheet

For ON-CALL Job Sheet, that is, your service is required beyond any maintenance/service agreement, warranty or system development, please take note of the following:

a. Customer Request (preferable with written requisition/memo/instruction/email).

b. Issued Job Sheet for work done.

c. Bill customer.

1. Job Sheet Workflow

1.1 Customer call you to inform the problem. Take note of the problem and quote them our standard rates. In addition to that, request the customer to send their service requisition or any formal memo/instruction. Next, make and appointment for you to give them a site call.

1.2 Before going to the customer place, prepare the Job Sheet form. Fill in the following:

a. Customer Name, Date of visit

b. Quote their reference (from their service requisition document, memo/instruction).

c. Assign our Job Sheet reference number

d. Tick ON-CALL

1.3 When work is completed, complete the Job Sheet form by filling in the following:

a. System Involved and Purpose of Visit

b. Work Done

c. Time In, Time Out, Total Time (in Hours)

d. Sign the Job Sheet and indicate your full Name

e. Get customer representative to counter sign, write their name and stamp the Job Sheet.

1.4 Total Time

a. Total Time equals Time Out less Time In, in hours or part-thereof.

b. Time In starts from the moment you leave the office (not the time your arrive at customer place).

2. Billing

Completed Job Sheet must be passed to the Administrator for billing follow-up. Administrator, review the Job Sheet and if there is no issue, pass the Job Sheet (together with initial support document from customer) to the Account Department for billing.

Take note of the Customer Name and which rate to apply.

3. Rates

Modication Note:

1. RWS Nov 29, 2018