Have your employees been experiencing any communication gaps lately? And the communication platform in place is to blame for it? Well, you are not alone. Remote or isolated working scenarios have changed the way employees collaborated. Businesses all over the world have faced this problem during and in the aftermath of the pandemic. As many organisations are moving back to work, this problem needs to get fixed.

One way to overcome this situation and bridge the communication gap is to deploy the right communication platform. If you want to replace your old communication platform or are looking for better integrations, you have landed at the right place. This article elaborates on the advanced and reliable features of NEC Univerge Blue Connect “With” and “For” Microsoft Teams. Please keep reading to know more!

What is NEC UNIVERGE BLUE CONNECT?

NEC UNIVERGE BLUE CONNECT is a fully integrated, cloud-based, and unified communication platform. It is suitable for businesses of any size and belonging to any industry. NEC is dedicated to providing businesses with a seamless communication experience to fit business requirements, compliment work style, and enhance productivity.

It is offered with some of the best desktop telephones including:

• NEC DT920S with 6-buttons and greyscale display

• NEC DT920S with self-labelling and colour display

• NEC DT920S with 6-buttons and greyscale display

It can be integrated with powerful voice, chat, video conferencing, and contact centre functionalities into everyday business applications such as Microsoft, Google, Salesforce etc. to drive increased productivity and customer retention without high costs.

What are the distinctive features of NEC UNIVERGE BLUE CONNECT?

It allows organisations to avail many advanced unified communications features. NEC UNIVERGE BLUE CONNECT can also be used “with” and “for” Microsoft Teams.

Some of its distinctive features include:

Phone

These telephones can be used as direct plug-and-play devices as they are configured before delivery to work seamlessly. There is no need for a special set-up or calling a technician.

Voicemail

UNIVERGE BLUE CONNECT voicemail can be managed and accessed based on user needs from desktop telephone or mobile app. It enables voicemail to be received or forwarded as a downloadable email attachment.

Presence Indicator

NEC’s desktop telephones and applications allow seeing whether a company contact is available or on the phone. The desktop phones use a busy lamp field (BLF) in the LCD and applications display presence information next to a contact in the directory.

Fax

UNIVERGE BLUE WEBFAX is a virtual fax service that enables receiving and accessing faxes via the web. It transmits faxes directly from a Microsoft Windows-based PC by dialing the WEBFAX number from their fax machine.

Team Chat

Users can send or receive chat messages in real-time in individual or group chats. Features such as pin favourite contacts are also available with the security of encrypted messages.

File Sharing

Users can avail of the 10GB (pooled) UNIVERGE BLUE SHARE file storage that is included for PRO and PRO PLUS users to access and share files across devices.

File Backup

UNIVERGE BLUE SHARE file storage allows real-time backup of all types of files.

How does it Help “With” Microsoft Teams?

UNIVERGE BLUE CONNECT “with” Microsoft Teams is perfect for businesses that have a collaboration oriented around Microsoft Teams but also require advanced telephony features of an enterprise PBX. Microsoft Teams can here be used to manage chats, file sharing, and video conferencing while UNIVERGE BLUE CONNECT can be used for all phone-related services and advanced call routing within Microsoft Teams.

This helps provide employees with the best of both Microsoft Teams and enterprise PBX features. They can utilise Microsoft Teams for collaboration such as chats, file sharing, etc. When it comes to phone calls, unified messaging, call recording, application integration, reporting and analytics, they use a cut down CONNECT client.

How does it Help “For” Microsoft Teams?

It is designed for businesses that require adding reliable and comprehensive PBX right into their Microsoft Teams Application. The UNIVERGE BLUE CONNECT is integrated within Microsoft Teams to provide users with enterprise-grade telephony features (both basic and advanced) including calling, voicemail, call history, etc.

Here, employees can make and receive calls using the Microsoft Teams client. UNIVERGE BLUE CONNECT will handle all the telephony at the back-end. Microsoft Teams is the only software employees need to use. It delivers a reliable and rich voice experience to Teams while enabling unified messaging, call recording, auto attendants, QoS dashboards, reporting and analytics, etc.

Who can deploy NEC UNIVERGE BLUE CONNECT?

It can be deployed by all businesses wanting to provide a reliable cloud-based telephone experience to their employees and customers. Also, it is fully customisable to suit business requirements. It is also easily scalable to meet the growth of your business with time while providing robust communication support like always.

Some of the direct and indirect benefits of using NEC UNIVERGE BLUE CONNECT include:

• Higher productivity

• Reduced costs

• Increased reliability

• Streamlined scaling and management

• Business continuity

• Enhanced customer experience

Conclusion:

NEC UNIVERGE BLUE CONNECT is an advanced communication platform that is designed to integrate with Microsoft Teams while serving business requirements. It is suitable for businesses that either want telephony along with Microsoft Teams or only want to interact with Microsoft Teams while availing the features of telephony. If you are looking to provide your workforce with a unified communication platform, ask the experts at NECALL Voice and Data today. We will be more than happy to help your business soar to new heights.

Original source: https://commentsensortir.org/nec-univerge-blue-connect/