Every business, irrespective of its size, needs a telephone system to properly carry out day-to-day operations. In today’s world, a telephone system is not just a medium of one-to-one phoneline communication, but it has much more to offer. It is the era of unified communication systems that integrates many tasks in one office telephone system. Even if you are a small business, and have a small strength of staff, you need to communicate with them as well as with your clients. To make an impeccable impression, you need to make sure that your phone system provides all the features that suit the latest trends in the market scenario.
A unified communication system binds many components of the small business phone systems into one single solution. VoIP phone systems for small businesses make unified communication possible.
Phone Calls: traditional voice phone calls are the basic functionality that allows employees to communicate with clients, and co-workers.
Video Calls/Conferences: video calls are a popular mode of communication amongst businesses. The ability to view the person on the other side, using a computer, webcam, and internet, makes any communication better. It is an easy and reasonable way to save travelling costs for meetings. Online meetings can be hosted through web conferencing. The number of users allowed to join a video call simultaneously can be chosen to suit your requirements.
Conference Calls: As with web conferences, voice conference calls are also supported by a unified communication system. A conference bridge allows each user to host a conference call.
Instant messaging: It is the simplest and important part of a unified communication system. It allows employees to interact by sending and receiving messages. Documents and files can also be shared here.
Text Messaging: Using this feature, employees can send important text messages to customers while not sharing their numbers.
Fax Service: A unified communication system allows using faxing services over the internet.
A small business can avail all these features without shedding tons of money. This is possible through cloud-based systems. Some other features which might be useful for a small business telephone system are – call recording, call forwarding, automated answering, unlimited calling, e-mail integration, etc.
Although there is no one-size-fits-all solution for every kind of a small business. The requirements may vary depending upon the industry type, the number of employees and the clients they are dealing with. However, it cannot be denied that every business must keep track of the trends and adapt to changes for good.
Scalability is also a feature that needs to be considered while setting up a telephone system for small businesses. It must be expandable when required. Consider the NEC SL2100 phone system for example. It can be easily set up for 2 users and expanded for up to 112 users over multiple sites.
NEC SL2100 phone system can be used for a wide range of businesses including – small to medium organisations, office phone systems for retail stores and factories, healthcare and dentist offices, hospitality telephone systems for small hotels and motels, etc. It comes with many other useful in-built features such as InUC and InGuard, to serve as a perfect small business phone system in Perth, Australia. For more details about it, get in touch with experts at NECALL Voice & Data or call on 08 9455 3122.
Original source: https://necall.wordpress.com/2020/01/03/best-telephone-systems-for-small-businesses-in-2020/