Request  --  HISF electronic Service Office  (eSO)

Two contact options are available:

  Option 1 -- Telephone   (808) 377-4277

The caller will be greeted by a short message describing the virtual office and will be requested to leave message with -- contact/callback information, name, phone number and a short description of the request following the "beep".  The caller's message/request will be recorded like traditional voicemail, then forwarded to the HISF Virtual Office e-mail in an audio file attached to the mail.

Option 2 -- e-mail      narfe808@gmail.com

Send email request, including -- contact/callback information, name, phone number and a short description of the request

The sender's e-mail request will be delivered to the HISF Virtual Office e-mail system.

New email (incoming to the HISF Virtual Office e-mail system) will be viewed on non-holiday week days by a HISF eService Office (eSO) staff member.

---------------------------------------  eSO Follow-UP --------------------------------------------------

eSO responder -- Initial contact/response for new requests:

Option 1, telephone -  Via phone call to the request originator will be made by 4 pm HST, if the request is received by 2 pm HST and the recorded voice message contains useable information, contact/callback phone number. 

Option 2, e-mail -  Via e-mail, to the request originator's address will be made by 4 pm HST, if the request is received by 2 pm HST.

We will be adding information to this page and drop-down menu as time goes by. In the meantime, the following information in addition to requests to our new "virtual" eService office may be helpful to you.

--------------------------- Other Resources     ------------------------------

• If your concern is about your federal: retirement, retirement annuity, Health Benefits, or to report the death of an annuitant, please contact:  

The Office of Personnel Management (OPM) 

1. Telephone (Toll-Free): 1-888-767-6738 or

2. On-line: opm.gov/retire

3. Active Employees start at: www.opm.gov

• If your concern is about your NARFE: membership or to report the death of a NARFE member, please contact:

NARFE Membership

1. Telephone (Toll-Free): 1-800-456-8410  or

2. e-mail: memberrecords@narfe.org

3. Check your NARFE Magazine for more on contacting NARFE

• For Social Security matters, including Medicare, start by calling:

Social Security at (Toll-Free): 1-800-772-1213

• For more information on Medicare, in Hawaii – call

Sage Plus at (Toll-Free): 1-888-875-0229

• To contact the HISF:

1. e-mail to HFS - narfe808@gmail.com

2. By Phone: (808) 377-4277

3. Mail -- NARFE HISF, P.O. Box 30282, Honolulu, HI 96820-0282