Aloha .. Welcome to the Hawaii NARFE eService Office (eSO)
The HISF eService Virtual Office opened on Tuesday, 28 May, 2014.
This new office, is virtual, in that .... there is no "real" physical office building or room.
Request -- HISF electronic Service Office (eSO)
Two contact options are available:
Option 1 -- Telephone (808) 377-4277
The caller will be greeted by a short message describing the virtual office and will be requested to leave message with -- contact/callback information, name, phone number and a short description of the request following the "beep". The caller's message/request will be recorded like traditional voicemail, then forwarded to the HISF Virtual Office e-mail in an audio file attached to the mail.
Option 2 -- e-mail narfe.hisf.eso@gmail.com (new)
Send email request, including -- contact/callback information, name, phone number and a short description of the request
The sender's e-mail request will be delivered to the HISF Virtual Office e-mail system.
New email (incoming to the HISF Virtual Office e-mail system) will be viewed on non-holiday week days by a HISF eService Office (eSO) staff member.
--------------------------------------- eSO Follow-UP --------------------------------------------------
eSO responder -- Initial contact/response for new requests:
Option 1, telephone - Via phone call to the request originator will be made by 4 pm HST, if the request is received by 2 pm HST and the recorded voice message contains useable information, contact/callback phone number.
Option 2, e-mail - Via e-mail, to the request originator's address will be made by 4 pm HST, if the request is received by 2 pm HST.
We will be adding information to this page and drop-down menu as time goes by. In the meantime, the following information in addition to requests to our new "virtual" eService office may be helpful to you.
--------------------------- Other Resources ------------------------------
If your concern is about your federal: retirement, retirement annuity, Health Benefits, or to report the death of an annuitant, please contact:
1. Telephone (Toll-Free): 1-888-767-6738 or
2. On-line: opm.gov/retire
3. Active Employees start at: www.opm.gov
If your concern is about your NARFE: membership or to report the death of a NARFE member, please contact:
NARFE Membership
1. Telephone (Toll-Free): 1-800-456-8410 or
2. e-mail: memberrecords@narfe.org
3. Check your NARFE Magazine for more on contacting NARFE
For Social Security matters, including Medicare, start by calling:
Social Security at (Toll-Free): 1-800-772-1213
For more information on Medicare, in Hawaii – call
Sage Plus at (Toll-Free): 1-888-875-0229
To contact the HISF:
1. e-mail to HIFS - narfe.hisf.eso@gmail.com
2. By Phone: (808) 377-4277
3. Mail -- NARFE HISF, P.O. Box 30282, Honolulu, HI 96820-0282
Question and Answer Section