FAQ

1.1. Q: The status bar of the program says "Not Admin".

A: The program runs without administrator rights. You need to configure the launch of the program from the administrator as written here: #3 in the "Setup program" section. If you configure it differently, the status bar of the program will say "Not Admin".

1.2. Q: The status bar of the program says "room: Not Admin".

A: The room runs without administrator rights. You need to configure the launch of the room from the administrator as written here: #2 in the "Setting room" section. If you configure it differently, the status bar of the program will say "room: Not Admin".

1.3. Q: Some functionality in the program does not work or has stopped working.

A:  You need to do the following:

• in the program, check if the functionality is enabled on the General tab

• in the program, check the selected language on the Utils - Language tab, the same language should be in the room

• if there was a room update, then check for a program update

• restart your PC (not turn it off/on, but restart)

• if nothing helps, then you need to send the debug.log file (located in the iPoker Tools program folder) to ipokertools@mail.ru and describe the problem in more detail

1.4. Q: Incorrectly shows the position of the HUD of the players at the table.

A: On the "Table - HUD" tab, enable the "seat of hero in center" option. If the room has an option "Auto center my seat", then it must be enabled.

1.5. Q: In the HUD "Betting buttons", no buttons are clicked, only the size changes.

A: You need to check the last point (about monitors and scaling) in the "Setup program" section. If it does not help, then in the (Advanced) settings of the HUD "Betting buttons" you need to enable the "Disable resizing" option.

1.6. Q: In "Twister" tournaments, the table graphics "Table theme" does not change.

A: In the room settings, you need to disable the "Show Twister table themes" option on the "Table" tab.

1.7. Q: In cash tables and tournaments, the table graphics "Table theme" does not change.

A: In the room settings, you need to enable the "TABLE THEME > Default" option on the "Themes" tab.

1.8. Q: How to configure the mouse wheel to change the bet by 0.5 BB

A: On the tab "Table - Hotkeys - 2", you need to configure "Bet decrease/increase by XX BB", where XX is replaced by 0.5. An example of the settings is shown in the screenshot here 

1.9. Q: How to configure a player search on websites smarthand.pro, statname.net, sharkscope.com

A: You need to configure "After double clicking the left mouse button" in one of the HUDs: "Player history", "Player name" or "Player position". In "Open", insert the search string: 

• for SmartHand  https://smarthand.pro/ip/#[PN]

• for StatName https://statname.net/player_search?term=[PN]

• for SharkScope https://sharkscope.com/#Player-Statistics//networks/iPoker/players/[PN] 

1.10. Q: How to transfer all program settings to a new PC

A: It is imperative to close the program on both PCs and copy the ipt.cfg file (located in the iPoker Tools program folder) from the old PC to the new one.

1.11. Q: How to optimize the work of the room

A: If the client of the room heavily loads the processor during operation, then try the following:

• install all Windows updates

• update video card drivers

• in the room enable Lite Mode, disable animation

• add to Windows system variables (System Properties > Environment variables) QT_OPENGL with the value angle and restart the PC

• during the game, do not use video viewing programs or any other programs that heavily load the video card

1.12. Q: How to make an "All-in" hotkey

A: On the Table - Hot keys - 2 tab, you need to make a hotkey "Raise to 100% of stack hero". If you enable the "Auto bet" option, the hotkey will pushes and calls "All-in".

1.13. Q: Table graphics do not change in client version 23.x.x.x

A:  On the "General" tab, enable "Table theme v23". 

To install the "old" theme for all tables, you need on the Editor - Layout v21 tab, click the "v23" option. In "Object" select "Table v23" and press "Load graphics" button. Replace the 12_4.png file with 0_1.png, which is located in the "Layout" folder.

1.14. Q: How to work with two rooms

A:  To do this you need:

• disable "Auto start" on the "General" tab, otherwise the program only works with one room

• the first room must be in Italian or English (configurable on the Utils - Language tab), the second room is in English only

• open two rooms (until the lobby of the first room appears, do not launch the second room)

• click "Start" in the program

• if you need to close a room while the program is running, then first you need to close all the tables in this room and only then the room lobby

2.1. Q: After launching the program, a message appears and the program is closed.

A: The program cannot connect to the LAC (License Activation Center) server, problems with the Internet or with Internet Explorer settings. If everything is fine with the Internet, then you need to check the Internet Explorer settings. To do this, you need to launch Internet Explorer (other browsers are not suitable) and open the site: http://hand2noteprotools.com . If the site does not open or opens with errors, then you need to reset Internet Explorer settings. The program folder must be added to the antivirus exceptions. Sometimes reinstalling the program to a different folder helps.

2.2. Q: After launching the program, a message appears and the program is closed.

A: The program cannot receive a response from the LAC server. There are several possible causes for this error:

• If you are using a VPN (Virtual Private Network), then you must first run the program, and then the VPN.

• Problems on the LAC server. You need to try to run the program in 10-15 minutes.

• Provider blocking. You need to try to run the program through VPN (after starting the program, VPN can be turned off).

2.3. Q: After launching the program, a message appears and the program is closed.

A: The program cannot connect to the LAC server. The program needs to be updated. This error mostly occurs on older versions of the program.

2.4. Q: After launching the program, a message appears and the program is closed.

A: Login or password entered incorrectly. You need to run the ipt_reset_login.bat file (located in the iPoker Tools folder) and re-enter your login and password.

2.5. Q: After launching the program, a message appears and the program is closed.

A: The demo version has ended. The countdown of the days of the demo version starts from the first launch of the program. If you have never launched the program, and the message appears, then you need to run the program again (login and password: demo). Write the exact time (GMT) of the program launch and send it to ipokertools@mail.ru for check. The check is usually done the next morning after receiving the email.

2.6. Q: After launching the program, a message appears and the program is closed.

A: The program detected a new PC (or changes in the PC configuration: updated hardware, Windows, BIOS, drivers, etc.). You need to send an email to ipokertools@mail.ru with the subject: iPoker Tools reset activation. You need to send from the email to which the license was registered upon purchase. In the email itself, write a login (stored in the Login.txt file). If you send from another email, then you need to write a login and password. There is no need to explain the reason for resetting the activation.

2.7. Q: The program launching, but after clicking on Start, a message appears.

A: The program does not find the lobby of the room. If the lobby of the room is open and the message contains "Error code: 0 or 1", then you need to check the program update. If the message contains "Error code: 2", then you need to minimize the lobby of the room and click on "Start" in the program. After that, check the last point (about monitors and scaling) in the "Setup program" section.

2.8. Q: The program launching, but after clicking on Start, a message appears.

A: More than one pokerclient.exe process found (this is an iPoker process). The program works with only one room. If several iPoker rooms are open, then you need to close them all and open only one. If only one room is open, then you need to close the room and close all pokerclient.exe processes in the Windows task manager. After that, launch the room. If this message often appears with one open room, then you need to enable the option in the program on the "Utils - Process" tab.

2.9. Q: The program launching, but after clicking on Start, a message appears.

A: Program files are locked. You need to close and open the room. If it does not help, then restart the PC.

2.10. Q: The program launching, but after clicking on Start, a message appears.

A: The room is installed incorrectly (in the folder "C:\Users\"). You need to delete the room (via uninstalling programs in Windows) and run the room installation file with administrator rights (to do this, right-click on the installation file and select "Run as administrator"). If for some reason the room is installing in the folder "C:\Users\", then you need to manually move the entire folder of the room, for example, to the folder "C:\Poker\".