Reporting Non-Emergency Maintenance Issues
24/7 - The student can enter maintenance issues through the Hofstra Portal.
- Select Hofstra Online on left side
- Select Residence Life under Student Services tab
- Fill out Resident Student Work Request as detailed as possible
Telecom Issues - call 516-463-4140
Micro-fridges - http://www.collegiatestorageandrental.com or call 1-800-883-8281
Non-Emergencies:
-Basic Furniture Issues
-Painting Notices
-Door Props/Peepholes
-Telecom Issues
-Broken Lounge Furniture
-Light bulbs
-Laundry: Please report via the laundry app
Reporting Emergencies
Monday - Friday 9am to 5pm: Call Residential Operations (516-463-4140)
Saturday & Sunday/ Monday - Friday 5pm - 9am: Call Public Safety (Non-Emergency number)
Emergencies:
-Active Leaks
-Bodily Fluids
-Broken Bed frame: Call DOD if it is after 5pm or on a weekend - *NOT* Public Safety
-Broken Elevator
-Clogged Toilet or Drain
-Extermination: Especially biting insects
-Mold
-No Lighting
-No Heat
-Power Outage
FOR HEALTH AND SAFETY REASONS, THE FOLLOWING ARE PROHIBITED IN ON-CAMPUS RESIDENCE HALLS:
The list below is not an exhaustive list of prohibited items, actions, and behaviors, and is subject to change per Residence Life policy, New York state law, Nassau County ordinances, and the International Fire Code (IFC). Any item not in compliance with New York state fire codes, IFC, and the Nassau County Fire Marshal’s Office is prohibited in Hofstra’s residence halls.
• Extension cords and multiplugs that are not grounded and do not have a light indicator AND an on/off switch.
• Multiplug lamps (even if the outlets are not in use), lamps with an outlet (even if the outlet is not in use), rock salt lamps and plug-in rock salt night-lights, lava lamps, sun lamps, halogen lamps, and black light bulbs.
• Scented and unscented plug-in air fresheners, air purifiers, and diffusers.
• Candles (even if for decorative use), incense, and wax warmers.
• Cooking appliances of any kind, including but not limited to broilers, hot plates, hot pots, slow cookers, microwaves,*immersion coils, electric tea kettles,** electric grills and electric skillets, toasters,** toaster ovens, rice cookers,** popcorn poppers, and coffee makers (unless it is a one-cup coffee maker that is UL-approved with an automatic shutoff).
• Plugging strands of lights into one another (daisy chaining).
• Bed tents.
• Fabric on walls/ceilings/windows (including tapestries, flags, curtains, drapes, and valances).
• Stand-alone freezers of any size.
• Unauthorized pets in room or suite (including pets of a resident’s guest).
• Unauthorized personal furniture in room or suite.
• Unauthorized Hofstra University property in room or suite.
• 3D printers.
• Hookahs, e-cigarettes and vaporizers, drug paraphernalia, or illegal drugs.
• Humidifiers/dehumidifiers.
• Electric heaters/electric blankets.
• Power bed risers.
• Any type of firearm or weapon.
• Self-balancing scooters, hands-free personal transporters, battery-operated scooters, electric-powered skateboards, and similar devices, as well as their chargers.
*Please refer to the section on Refrigerator/Freezer/Microwave Rental
**Permitted in Graduate Residence Hall only
Note: For a more detailed breakdown of our policies regarding prohibited items, visit hofstra.edu/livingfactor.
All residence halls are smoke-free.
For more information about what to bring to campus, visit hofstra.edu/checkin.