FAQ

1.  Why should I get my quilt long-arm machine quilted?

While hand-quilting is lovely and traditional, machine quilting has been around almost since the invention of the sewing machine, and can produce equally beautiful work.  It also produces a much stronger stitch that allows washing and holds up better over time. 

Long-arm machine quilting has certain advantages over regular machines, in that it saves much time and trouble - it does not need to be basted or marked.  In addition, like a large hand-quilting frame, the long-arm machine allows the quilter to see much more of the over-all pattern, and therefore enables them to better determine how to fit the designs to the pattern of the quilt top.

2.  Why should I send my quilt to Lisa?

There are many very competent machine quilters now, and some are fine artists. Their prices vary, but it is our experience that "you get what you pay for." When considering who to send your quilt to, you should ask a few questions:

    * Is the quilter a full-time, award-winning fiber artist and professional with great experience? 
       Lisa has over two decades in the profession.

    * Does the quilter belong to recognized professional associations, such as the IMQA, AQS, etc.?
       Lisa is.

    * Does the quilter do the work personally, or have employees do it, or send your quilt out?  
       Lisa does ALL work herself from start to finish.

    * What is & isn't included in the charges? Are they clearly stated & accurate? Are there hidden "extras"? 
        Lisa discusses each quilt with her clients, including budget and the client's wishes.

    * Do "shipping &  handling" charges reflect real costs or are they inflated?  
       Lisa adds nothing for her time and work in packing. You pay only USPS charges.

    * Does the quilter absolutely guarantee 100% satisfaction?
       Lisa does.

Lisa can and does meet or exceed  all these standards, and more.

3.    What kind of machine does Lisa use?

Lisa currently uses an Innova  26. Lisa's machine is equipped with a stitch regulator, overhead light bar, hydraulic lift  and other special features. She purchased her present machine from Jack Boersma of Boersma's Sewing Center in McMinnville, OR, which offers excellent sales, installation, and support. Jack will deliver to most locations, and sets up and installs the machine personally. Contact Boersma's direct at info@boersmas.com for availability, prices, and details.

Lisa has also added the IntelliQuilter computer-guided sewing system, giving her a new tool capable of  incredible precision to add to her own already laser-like free-hand art work. She uses the IQ for edge-to-edge work, as well as for more elaborate and intricate designs, or in combination with her own peerless freehand technique, as determined by the needs of the project and your inclination and budget.  Her work with the IQ has garnered numerous awards in recent shows. (Despite the great reliability of this system, Lisa still personally oversees all computer-guided work.)

Lisa chose the IQ after much research because of its intuitive Linux-based system, which interfaces smoothly with her Apple OS X (it also works well with Windows); its simple touch-screen tablet display which is mounted on the sewing head at eye-level, allowing the operator to pause or change as needed; and for its innovative wheel-driven system, which eliminates the ungainly and space-eating pullies and belts used by other systems.  

4.  How long does it take?

Since there is only one person working on the quilts on one machine, Lisa can only do one quilt at a time. The plus side is that each quilt receives her full attention.

If you are certain that you will have a quilt ready by a certain time, you can contact her and put your name on the waiting list. Thus your place in line is reserved, and your name is moving up on the list while you finish the quilt.

Turn-around time varies depending on the number of quilts ahead of yours.  Please be sure to let Lisa know if you have a deadline or need the quilt for a special occasion.

5.  What does it cost?

Lisa's basic rate is $25 per hour.  A lot can be done on a long-arm machine in an hour!  As in most other areas of life, you often get what you pay for - with Lisa, you will be getting quality work from a noted fiber artist who gives even the simplest quilts 110% of her care, effort, and attention.

6.  What is included in the charge?

The basic hourly quilting charge above does not include batting or backing fabric (if not provided by you), although the estimated costs in the table below are fairly accurate. (The estimates include approximate batting charge.) Shipping is extra.

The following are approximate costs only, for comparison, using simple edge-to-edge quilting or basic freehand.  Individual quilt costs will differ, depending on treatment and complexity, and on how many hours it takes to finish the quilt.  These estimated prices include the charge for batting, but not shipping (usually $10-$15 USD using USPS in the US).  Lisa will give you a more specific estimate when she views your quilt.

Approximate Costs
Quilt Size Avg. Cost
Lap / Baby $50 to $90
Twins $90 to $150
Queen-size $140 to $250
Kings range $150 to $300
Custom Freehand or Special patterns $160 and up

Please read "Preparing your Quilt for Machine Quilting" before you ship.


7.  Does Lisa do "rush" jobs?

Yes, in extraordinary circumstances - but there is an extra charge of $25 on top of the regular hourly charge, as it will be done on an overtime basis after normal hours. After all, you wouldn't want your quilt "bumped" for someone else's, would you?  (Exceptions to this can be made in the case of quilts for the seriously or terminally ill, or critically injured, etc.) 

8.  How is payment made?

All prices are in USD, customer pays postage. Currently, Postal Money Orders are preferred for first orders, though personal checks may be accepted by prior arrangement. At present, we do not accept Paypal or other on-line methods.  International orders must be pre-paid by International Money Order in USD. Lisa will give you an estimate when the quilt is received, and an invoice when completed.

9.  What batting and backing should I use?

Lisa offers Hobbs 80/20 Heirloom batting, Hobbs 100% cotton batting, Warm & Natural 100% cotton, or Hobbs 100% wool.
 
Do not purchase "unbonded" batting. It is fragile and cannot be put on the machine.  Quilter's Dream low loft and Mountain Mist are also too fragile for machine quilting.  Unacceptable battings will be returned unused.

Factors to consider: What is the purpose of the quilt?

If the quilt will be displayed over a rack, use a batting that drapes well and doesn't hold a sharp crease, such as Hobbs wool or the 80/20 cotton/poly.

For wall-hangings, consider Hobbs cotton or Warm & Natural cotton. These are very stable with a scrim binder and they will hang straight. For an old fashioned look, use a 100% cotton batting. 

All these battings can work in a light to medium weight quilt.  For warmth, use Hobbs 100% wool batting or Warm & Natural cotton.  If you want the quilt to seem a little more like a comforter, consider using the Hobbs wool batting which puffs out nicely, but isn't excessively lofty.

9.  Who provides the backing and/or batting?

You can provide your own, or purchase from Lisa, who offers extra-wide backings in white and off-white, and the battings described above. 

Lisa does not charge extra to use your materials. However, you must be sure to make your backing and batting 3-4 inches larger on all sides (i.e., 6-8" O/A) for loading onto the machine.

If you seam your backing, please square it - i.e., make sure it is trimmed even and straight on all edges so that it can be pinned to the canvas on the roller, which is a straight edge.

Make sure you cut the selvages off the seam allowances that are going to be inside the quilt, because they can pull the backing unevenly and cause puckers during the quilting process. You may leave the selvage on the outer edges as it makes a very stable edge to pin to the canvas, and it will be trimmed off later when you put your binding on.

Lisa prefers seams in a backing to run across to give a more even pull to the seam during the quilting; however, she can accommodate either seam direction. If you run out of backing fabric and do not have the required extra 3-4 inches in either direction, it is best to add a "racing stripe" of 8-12 inches of a different fabric in the center of the back. (See: Preparing Your Quilt.)

10.  How is my quilt handled?

Lisa personally handles all quilts. She does not send your quilt out to a sub-contractor, or have an employee who does the work. She does all work herself from pinning it on to quilting, and shipping it.  Some companies send quilts out, or use employees. You should make certain, no matter who you use, who is actually doing yours, and what their skill levels are.

Your quilt will be handled in a smoke-free and pet-free environment.

11. What kind of quilting is offered?

Lisa offers a variety of choices. Edge-to-edge (pattern, freehand, or combination of the two) is less expensive, and best for "every day" quilts.  Custom freehand is for those quilts intended for display or use, which are high quality.  These would be heirloom or art quilts, and/or those intended for juried shows. Here is a description of the types of quilting available:

  • Edge-to-edge - (also called "overall") can be done with a pantograph pattern. The patterns run in rows across the quilt, from side to side, or top to bottom. The "row" effect can be made less obvious by the use of very wide patterns, and by occasional additional freehand. The quilting pattern doesn't necessarily follow the pieced pattern, though it is chosen to complement it. These are usually best for "every day" quilts that will receive a lot of use, and quilts that are made of "busy" fabrics that wouldn't show up custom quilting. It is cheaper than custom quilting, and Lisa's skill and experience make even simpler quilts sparkle!

  • Freehand - Lisa's customers agree that her freehand quilting is the best.  Many have said that they love the way she blends her art with theirs, not overpowering their piecing, but enhancing it.  Your special quilts and art quilts should be done using the custom freehand option.  Freehand can be used in combination with patterns, and borders can be given separate treatment where appropriate. This generally complements the quilting best, as Lisa can work to "blend" the quilting with your piecing.  It is also good for your more decorative quilts that will still be used, washed, etc.  Custom freehand is the best choice for your finest quilts - display pieces, "heirloom" art, juried show quilts, etc.

  • "Baste Only" (for hand quilters) - Quilts that are to be hand quilted can be basted on the machine, saving you time and effort. The average charge for this is $40-$50. All preparation instructions for machine quilting (above) apply to basting, except that for basting, the hand quilting battings (Mountain Mist, Quilter's Dream low loft, etc.) are acceptable.
12.  How big can the quilt be?

The quilt cannot be wider than the leaders that hold the quilt on the machine. Quilts up to 114 inches wide can be handled. Length of the quilt is not important - it is rolled up as it goes along - but about 10 yards would be maximum.

13.  How are the quilts attached?

The backing is pinned at the top and bottom to canvas "leaders" on the machine.  The top is pinned to a leader at one edge only. All four edges of the quilt will be sewn to the batting and backing as it is quilted.  The top and backing can be tightened (not stretched) independently to smooth the quilt and eliminate tucks. The clamps are applied only to the backing fabric and pulled gently, to keep the quilt tight side-to-side. There is no stress applied directly to your quilt top. The process does not stretch your quilt - it pulls it only enough to keep it taut for the quilting process.

14.  Will Lisa do binding?

Lisa does not normally bind quilts other than those she makes and sells, or those she does on commission.  If you cannot do binding, she recommends that you contact a local quilting guild or business to find a reliable local binder.  Lisa recommends using only bias binding.

Lisa recommends Liz Porter's unique Lumpless Finish method for making and applying bias binding.  
The new Binding Tool from the Missouri Star Quilt Company will help you shortcut this process even more.  (Be sure to watch the tutorial video as it might seem a bit confusing at first.)

If you cannot find a local binder, Lisa will try to help you locate a reliable binder.

15.   Does Lisa do T-Shirt or other "memory" quilts?

Yes.  However, if you are doing a T-Shirt quilt, use any good light-weight, fusible interfacing (iron-on) stabilizer on the back of the shirts. Always use a pressing cloth, and fuse the interfacing to the back of the design before trimming the design to the desired size. Lisa recommends an over-all treatment on them.

16.  Will Lisa quilt denim or double-knit?

Lisa will not quilt any denim or double-knit polyester. Cotton-poly blend fabric is marginally acceptable, but not recommended.

17.  How should I send my quilt?

Please read "Preparing your Quilt for Machine Quilting" before you ship.

We have found USPS Priority Mail works fine, but UPS or FedEx are also an option. 

Finished quilts and items purchased through the site will be returned by US Priority mail unless otherwise specified.  All quilts will be sent with delivery confirmation and insurance, and we recommend that you ship it that way.  UPS or FedEx automatically issues tracking numbers.

USPS rates will differ depending on weight and distance, and out of the US rates can be quite high.  For other methods of return such as next day, etc., please contact the Post Office or shipper for cost of return postage.  Customer is responsible for shipping charges both ways.

Lisa is not responsible for quilts lost or damaged during shipping, though she does purchase insurance when she sends them, and recommends that you purchase it as well when you send them to her.  Please do not write "quilt" on the outside of the box when shipping your quilt. 

Address for USPS:
Lisa Taylor 
PO Box 686
Waldport, OR 97394

Address for UPS or FedEx:
Lisa Taylor
2750 Seafarer Ct.
Waldport, OR  97394

18.  Terms

All prices are in USD only, shipping is extra.  Overseas customers are advised that some countries can be extremely expensive to ship to.

Glenquilts is based in Oregon, where there is no sales tax, and does not collect local taxes, excise, duties, etc., so any such charges are the sole responsibility of the purchaser.  

(Note: If you are sending us a quilt for work from outside the USA, be sure to fill out the appropriate outgoing customs forms so that you will not be charged for anything but the work or service fees or taxes involved upon its return.)

At present, Lisa only accepts cashier's checks or postal money orders made out to her (Lisa Taylor).  Personal checks will be accepted upon prior arrangement for local or returning customers.  Items will be shipped when the checks have cleared.  All items shipped by USPS unless other arrangements are made upon purchase.

19. Warranty Policy

Glenquilts warrants all goods and services to be as shown or described.  Services are warranted for quality, materials, and workmanship.  In the case of disputes arising over services provided (quilting), they will be decided on a case-by-case basis. 


20.  Return Policy

Glen Quilts permits returns for any reason for up to 30 days after the date of purchase, provided that the merchandise is received in the same condition as shipped.  The item must be insured for full value.  Buyer is responsible for shipping and insurance charges.



(Note: The name of this business and site, Glen Quilts tm and glenquilts.com tm are trademarks and may not be used without permission. This site represents the result of many years of work and research. We have tried to be as accurate throughout as possible. Statements, quotes or any material other than Lisa's own reflect the views of those who made them. Neither the author nor this site assumes any responsibility for any errata made in good faith, nor for any of the views expressed other than our own. All photos, documents, text, and other materials are copyright, and they belong solely to the authors, photographers, etc., who retain all rights to the materials.  All material is copyright, and may not be used without express written permission of the owners or their heirs and assigns. All material used with the express permission of the owners. )




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