Remote Desktop Sharing

Remote Desktop Sharing

Quick Reference Guide for Moderators

The Moderator or a Participant may request control of another participant’s desktop at anytime during a session. Both the person requesting control and the person being requested must have application sharing permission. To Request Control of a Participant’s Desktop

1. Select the participant in the Participants’ window fromwhom you wish to request desktop control.

2. Right-click (Control-click for Mac users) on the participant’s name and select Request Desktop Control from the context

menu.

3. The Participant will receive a message indicating someone has

requested control. The participant can:

a. Accept by clicking Yes

b. Refuse by clicking No

c. Select Allow all other requests until I quit and

then click Yes

d. Add a Password and then click Yes

4. You will now have control of the Participants desktop.

Confirmation that you are remotely controlling the

Application Sharing session is the presence of a magenta

border in the Application Sharing window. This border is

displayed to you (the remote controller) only.

Ideas for using Remote Desktop Sharing

Help Desk staff are able to use Remote Desktop Sharing to take over a caller’s desktop. In this way the help desk can immediately diagnose the problem and fix it for the caller.

Conduct real-time virtual lab sessions. Virtual lab applications make it possible to view and fully-interact with all of the applications on one computer from any other computer. Conduct hands-on training session just as you would in a physical lab.

Sometimes in an instructional setting it is easier for the teacher to take control of a student’s computer and to fix the problem for the student rather than describing how to fix the problem. Use Remote Desktop Sharing in this type of situation.