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The Uniform Shop offers online ordering via Qkr (pronounced Quicker) for Canteen, Uniform Shop, Dance and Band. This platform is user-friendly and makes it even easier for you to manage your P&C related payments with the school.
Details on how to set up and use are attached at the bottom of this webpage.
Where does the order get delivered?
We are currently unable to enter classrooms, our current Covid safe delivery procedures for Term 1 are as follows:
A list of orders for the previous week (Monday-Sunday) is generated from Qkr and printed out Sunday midnight.
All Items are packed by volunteers on Monday.
The packed items are delivered to the classroom by office staff by Wednesday.
It is up to individual teachers to decide on how they would like to distribute the items to their students. Please contact your teacher to see what their method of delivery is.
If your child has not received their order by Wednesday, you must first contact the teacher. If the issue cannot be resolved, please contact the uniform shop.
When should I expect my order to be delivered?
Please ensure you order by Sunday night. The orders are packed in the shop by our volunteers and delivered to the classroom by school staff on Monday. You should see delivery by Wednesday afternoon.
What if I haven't received my order?
Start with your classroom teacher, ask if it is in the tub and search the classroom. Connect with School Office and see if the tub has been taken to the classroom. Due to the nature of the delivery process, we take great care in ensuring all orders are downloaded, packed and delivered. We can help follow up to look for the missing items. But please note that our duty of care is finished when the items are placed with school staff. We will not offer refunds for missing items.
Does it cost any extra to place orders via the online store?
No. There are currently no additional fees to parents.
Do we have to use the online ordering system?
• Yes, all orders are through this system.
• We do not accept orders via our email address.
The item doesn’t fit my child, can I return it?
• We will gladly exchange to a smaller/larger size. As long as you still have the tags.
• Pre-loved items are exempt from the returns and faulty products policy. They are sold as is.
Returns Process
Contact the uniform shop via our email address (uniformshop@enpspc.org). Advise what the problem is (too big / too small) and we will arrange a convenient method with you to exchange the goods.
Due to health regulations the following items are also non-refundable
Hats
Socks
Tights
Netball shorts
The item I purchased is faulty, what do I do?
If the goods you have purchased are faulty, please contact the uniform shop immediately via our email address advising what the issue is.
We will then arrange a time for you to return it.
We will then contact the supplier asking for a decision to be made regarding the faulty workmanship.
We are unable to replace until a decision has been made by the supplier.
Once they have responded, we will immediately contact you with the outcome.
Pre-loved items are exempt from the faulty products policy - they are sold as is.
Do I need a separate logon to use the Uniform Shop and Canteen Online?
No. You only need the one account.
Any Further Questions?
ENPS Uniform Shop Manager - uniformshop@enpspc.org
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