Technical Support & Customer Care

Help us improve our service 

We are continually striving to provide high quality service to every one of our customers. 

Customers are at the heart of everything we do and by listening to the customers, we will continue to improve our services and products. We will learn lessons that will benefit everyone – not only the people to whom we provide services, but our staff and all our other stakeholders. Sharing and learning from what our customers tell us will help improve our systems and technical quality in all our services.

You can provide your feedback – good or bad – quickly and easily through the feedback form on this site.

Making a complaint

If you are dissatisfied with any aspect of our service or product, you may wish to make a more formal complaint.

We take all the complaints we receive very seriously and do our best to work with our customers to sort them out as soon as possible after they are brought to our attention.

We ask that you give us the details of your complaint within a 30 days of the incident, or within 30 days of becoming aware of the problem. We will respond to your concerns considerately, quickly and as effectively as possible.