Sales Terms

Website Sales Terms (DSKAY Technologies Zimbabwe)

Sales Terms (Website)
These Sales Terms apply to any request for quotation, order, purchase, delivery, installation, or service engagement initiated through or connected to this website. By placing an enquiry, requesting a quotation, or proceeding with an order, you (“Buyer”, “Customer”) agree to these terms. DSKAY Technologies Zimbabwe (PVT) LTD is referred to as “Seller”, “DSKay”, “we”, “us”, or “our”.

1. Quotes, Orders and Contract Formation

1.1 Any pricing, product information, specifications, photos, or availability shown on this website is indicative and may be updated without notice.
1.2 A binding agreement is formed only when (a) the Buyer accepts a written quotation or invoice issued by the Seller and (b) the Seller confirms acceptance (including by commencing procurement, manufacturing, delivery, or installation).
1.3 The scope, pricing, timelines, and warranty for each engagement are defined in the quotation / invoice / scope of work (“Order Documents”). Where these Sales Terms conflict with Order Documents, the Order Documents take precedence for that order.

2. Pricing, Currency and Taxes

2.1 Prices are stated in the currency shown on the quotation/invoice and are exclusive of VAT unless expressly stated otherwise.
2.2 Bank charges, transfer fees, and intermediary fees are for the Buyer’s account. Payment is deemed received only when cleared in the Seller’s bank account.

3. Payment Terms

3.1 For custom-made goods, goods requiring manufacturing/modification, or special-order imports, the Seller may require a deposit of up to 60% of the order value before procurement/production commences.
3.2 The balance is payable upon delivery or upon completion of installation/commissioning, as stated in the quotation/invoice.
3.3 The Seller may suspend procurement, delivery, or installation if any payment is overdue.
3.4 Late payments may attract interest at a reasonable commercial rate or the maximum lawful rate (whichever is lower), calculated from due date until paid in full.

4. Delivery and Installation

4.1 Delivery and installation timelines are estimates unless confirmed in writing and may be affected by factors outside the Seller’s control (including supplier lead times, customs/clearing, access restrictions, power outages, or force majeure).
4.2 Where installation is included, the Buyer must provide safe access, adequate power, and a site-ready environment. Any additional visits or delays caused by site conditions may be chargeable.

5. Inspection and Acceptance

5.1 The Buyer must inspect goods on delivery and/or upon completion of installation. Any defects, shortages, or discrepancies must be reported in writing within 48 hours, failing which goods/services will be deemed accepted.
5.2 “Defects” do not include normal wear, cosmetic marks not affecting function, or issues caused by misuse or external factors.

6. Title and Risk

6.1 Title to goods remains with the Seller until full payment is received.
6.2 Risk of loss or damage transfers to the Buyer upon delivery to the Buyer’s premises/site (or upon collection by the Buyer or the Buyer’s courier).
6.3 The Buyer is responsible for insuring goods once risk transfers.

7. Warranty

7.1 Warranty (if any) is as stated in the quotation/invoice.
7.2 Warranty does not cover faults caused by misuse, neglect, unauthorised repairs, tampering, third-party modifications, incorrect power supply, power surges, lightning, water ingress, environmental conditions, vandalism, or force majeure events.
7.3 Warranty remedies are limited (at the Seller’s discretion) to repair, replacement, or re-performance of the affected component/service.

8. Cancellations and Returns

8.1 Orders for custom-made, manufactured, modified, or special-order goods may not be cancelled once procurement/production has commenced, and deposits paid are generally non-refundable because they cover production/procurement costs.
8.2 Any returns must be pre-approved in writing. If approved, returns may be subject to a handling/restocking fee and goods must be in original condition and packaging.

9. Variations and Change Requests

9.1 Any change to scope, quantities, specifications, or site conditions constitutes a variation and must be agreed in writing. Variations may affect pricing and timelines.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, the Seller’s total liability for any claim arising from any order is limited to the amount actually paid by the Buyer for the specific goods/services giving rise to the claim.
10.2 The Seller will not be liable for indirect, special, incidental, or consequential loss, including loss of profit, business, revenue, data, or opportunity.

11. Governing Law

11.1 These Sales Terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe shall have jurisdiction over disputes arising in connection with them.