For technical support, questions, concerns and other general assistance, please contact Support at 215-489-HELP (x.4357) or support@delval.edu.
The primary contact for Blackboard and matters related to Distance Education is Cindy Renner. She can be reached directly via email at cynthia.renner@delval.edu or by phone at 215-489-2467.
To best assist you, we need the following information when you contact us for technical assistance:
Personal Information:
Your name
Your contact information, preferably your email address
Your username
The Blackboard course ID number (if problem is related to a specific course)
Description of the Problem:
Type of computer (PC or MAC)
Type of internet browser(s) you are using, including version
Description of the problem with the exact wording of any error message that you received (or a screenshot)
Step-by-step directions of what you attempted to do when you experienced the problem
Please note that, although Blackboard is available 24/7, live support is typically only available during regular business hours. Resources are always available online in the Student Resource Center and Faculty Resource Center.