In this class we introduce BPM and discuss what it is and why it is important as a discipline. We also present the class structure and outline, and the evaluation procedures.
The course book (available from the home page of the site) and the slides available below (uploaded after the end of the class).
Also part of the teaching material is this short video on operational performance from the OR coursera class (I would suggest to enroll for the free class today)
You can assess your learning with this quiz, which you should be able to answer correctly at the end of the class.
I'd recommend the book on BPMN methods and style as a good reading on process modeling.