Technology Support (31)
This term specified how faculty memberscould expect to be supported in the use of distance education related technology, both on campus and off. There were 31 technology support terms found in the contracts in this study. Technology support is a permissive term for bargaining.
Examples
Observations. Students often turn to faculty as their first option for technical support. If a faculty member is to keep their workload manageable, it is essential for the faculty member to have a reliable and genuinely helpful place to send the students to get help. Faculty themselves also need reliable technical support to be able to teach effectively using technology.
Johnstone (1981) notes that “Many agreements speak to the issue of facilities that faculty members need to have if they are to perform their educative role, by calling out the highly specific items that faculty must have” (p. 99). Johnstone includes services like technical support in the “highly specific items”.