Professional
Customer Experience Analyst -
VuelingAirline S.A. España
2007 – 2009
Job description: Manage research on Quality in Customer Service, through opinion surveys both online and off-line. Directing research from the design of ad-hoc questionnaires, to multivariate analysis (qualitative and quantitative analysis), the valuations are focused on the evaluation of levels of consumer satisfaction, levels of recommendation of the company and analysis of the experience of the customer with the brand, measure the Net Promoter. Making reports to subsequently present the results to the areas involved.
Marketing Consultant
ABN Metrics, España
2006 – 2007
Commercial advice. Realization of market studies, marketing and all those related to the management of the brand.