Six Sigma quality improvement

Post date: Apr 10, 2015 2:52:26 PM

PROBLEM: A renowned Luxembourg manufacturer of precision tooling manufactured to state of the art tolerances has been confronted from the start of production over 25 years ago to the present day by quality defects.

SOLUTION:  Business Excellence was mandated to half the occurrence of the defects by the application of “Six Sigma” or “Variability Reduction and Control” methodology developed by Motorola in 1986. Business Excellence’s consultants have experience of Six Sigma dating back to 1989 and so Business Excellence was able to put together a small team with a Master Black Belt and a Black Belt from Business Excellence together with a team from the customer's organisation to work on this persistent problem. The team faced significant challenges measuring the production as the tolerances required measuring to the micron.

RESULTS: After substantial measurement and analysis, simple improvements to prevent the root causes and requiring almost no investment have been implemented, resulting in very substantial savings as the target was met.

Six Sigma is one of a wide variety of quality tools used by Business Excellence to assist organisations to improve customer satisfaction and service levels.