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Staff coverage is a perennial trade-off between the efficient use of scarce resources and the ability to respond in real-time to customer or business requirements, aggravated by an ever deepening degree of specialisation. Business Excellence has worked over the years with almost all its customers on this issue with the Team Competency Method; whereby overcapacity is achieved not from extra "heads" but from multi-competency within Teams, so that each and every Team Member becomes able to work on several tasks.  So with an"efficient" staffing level, "effective" service is provided in conditions of unpredictable demand by service resiliant to unplanned absences.

Business Excellence has developed a robust process with clear Visual Management and Standard Management routines to develop and MAINTAIN team competencies.  This process has proved highly effective in Banking, Financial Services and Industry. 

If great staff coverage at a competitive cost is an issue for your business, contact us to hear more about how this simple and cheap methodology can help you optimise the trade-off between cost and staff coverage, whilst boosting the motivation of your Team Members.