Operational Issues & Problems Management

Operational issues and problems (OiPs) render a business less profitable. They drain business energy and resources. They affect operational performance, impact strategy execution and are anti-growth. I have developed a framework, OiP-M© to help businesses identify and understand operational issues and problems.

It helps the management to learn from the horse's mouth on operational issues hurting the company and also what is causing them. It further improves the understanding by throwing light on the complexity involved in resolving each type of operational issue and problem. It also helps in analysing perceptional differences across the hierarchy and between departments when it comes to operational issues and problems. It also throws light on the strength of core pillars of a business viz., Business strategy, Technology & Infrastructure, Leadership & management, Systems and processes, and Execution of work.

A typical OiP-M assignment would involve following steps.

• OiP-M orientation program

• OiP-M Survey

• Analysis of results

• OiP-M report

  • Issues and problems existing in the company and their causes

  • Degree of impact of each issue and their complexity level

  • Weak business pillars causing OiPs

  • Recommendations to address operational issues and problem

  • Implementing OiP-M report recommendations

To learn more about addressing OiPs and implementing OiP-M in your organisation contact nb@nbalajhi.com