AO HELP: to reach an interpreter for help with a non-English-speaking person who calls the AO LINE:
1. Get return call number from party
2. Call Language Line 1-800-784-2136 (If asked for ID # enter 530286)
3. Press 1 for Spanish, 2 for other languages
4. When asked by Language Link, give your name as the Hearing Examiner.
5. Ask interpreter to call party and conference the party in.
6. Answer interpreted questions.
TO CONFERENCE IN BOTH AN INTERPRETER and our CONFERENCE BRIDGE:
1. Call Language Line 1-800-784-2136 (If for some reason this number does not work, you can use as a BACK UP ONLY our old number [1-866-874-3972]).
2. (You shouldn't be asked for a 6-digit client ID, but if you are it is 530286.)
3. Press 1 for Spanish, 2 for other languages
4. An agent will then answer. Tell the agent you need an Interpreter *AND* we also need her to dial an outgoing (domestic) toll-free number.
5. Agent will ask you for the Hearing Examiner's name and for the appeal #.
6. Interpreter will then join.
7. After interpreter joins, the agent will then ask for our conference bridge phone number (800-201-3962).
8. Enter your conference code and leader code (each H.E. has his/her own code).
9. Conduct hearing.
10. At the end of the hearing, say "End of Call" and the interpreter will end it. (Agent exits hearing after conference bridge was established.)