-REOPENS TO C.DIGGS & JGS
-PP REQUESTS to JUDY/SORETHA/HE
-APPEAL REQUESTS TO SORETHA
UNEMPLOYMENT: ui.inquiry@maryland.gov
LOWER APPEALS: dlitmpappeals-labor@maryland.gov
BOARD: dluiboardappeals-labor@maryland.gov
Phone calls coming in to my personal phone from 410-767-3000
———————————————————————————————————
"BUT I'VE EMAILED UI A MILLION TIMES!"
Unfortunately, there are only two ways to reach the Division of Unemployment Insurance: you can call 410-949-0022 and choose the menu option to speak to someone, or you can also attempt to arrange to speak to someone by sending an email to ui.inquiry@maryland.gov.
Sadly, your only option is keep trying. We know that the Unemployment Insurance Division is working as diligently as they can with what is likely a very large influx of cases for a small staff. Please be patient when calling or emailing to speak with a representative of their Division, but keep trying -- it may take you several days or more -- and you will eventually get through.
———————————————————————————————————
REQUEST TO CHANGE UI DECISION
Unfortunately, the current law does not allow the Appeals Division to simply revise an unemployment decision; you must go through the appeals process and provide testimony under oath to a Hearing Examiner. In order to expedite the process for you so that you can have your hearing as soon as possible, I will treat your email as a request for an appeal and have forwarded it our intake person for scheduling.
——————————————————————————————————-
GENERAL UI QUESTION
Unfortunately, we in the Lower Appeals Division do not have access to the Division of Unemployment Insurance computer system or other information from that division which would allow us to answer general unemployment questions. We only have information related to the appeals process.
General unemployment inquiries such as yours must be directed to the Division of Unemployment Insurance, whose email address is ui.inquiry@maryland.gov -- if you reach out to them, please recognize that the Unemployment Insurance Division is working as diligently as they can with what is likely a very large influx of cases for a small staff, and that it may take a while (perhaps longer than usual) before you receive a response from them. Please be patient when attempting to speak with a representative of their Division, but keep trying and you will eventually get through.
Best regards during this extremely challenging time.
——————————————————————————————————-
REQUEST FOR AN APPEAL
Because you have been denied benefits and wish to remove that denial, and in order to help expedite you through the appeals process, I will treat your email as a request for an appeal and therefore I have forwarded it to our intake person for scheduling. You should be receiving a hearing notice from us in the next month or so.
————————————————————————————————————
REQUEST FOR AN APPEAL (2nd version)
Your email is being treated as a request for an appeal and therefore I have forwarded it to our intake person for scheduling. You should be receiving a hearing notice from us in the next month or so.
———————————————————————————————————-
REQUEST TO REOPEN A DISMISSED APPEAL
Whenever an appealing party fails to appear for their hearing within ten minutes of the scheduled hearing time, irrespective as to the reason why they failed to appear, the law requires that the case be dismissed.
Because you wish to continue pursuing your appeal rights, your email to me is being treated as a request to reopen of your appeal and therefore I have forwarded it to our intake person for processing. You should be receiving a further notice from us in the next week or two with additional instructions regarding your request. If you have any further questions at that time, please call us at 410-767-2973.
———————————————————————————————————-
STATUS REQUEST FOR SCHEDULING APPEAL; WHY IS IT TAKING SO LONG?
We are experiencing a longer than normal processing time for fax requests due to working under a modified system during the Covid-19 situation. I have forwarded your email to our intake person for review. If you have not received a Hearing Notice by the end of next week, please reach out to us again.
Thank you for your understanding during these challenging times.
——————————————————————————————
STATUS REQUEST FOR ISSUING A DECISION; WHY IS IT TAKING SO LONG?
A decision has not yet been issued in your case. It typically takes the Appeals Division three or four weeks to issue a decision under normal circumstances. As we are currently working under a modified system during the Covid-19 situation, we may be a bit slower in sending out decisions. If you have not received a decision by the end of next week, please reach out to us again.
Thank you for your understanding during these challenging times.
——————————————————————————————————-
MISSED HEARING; WANTS TO KNOW WHAT TO DO.
You can request that your case be REOPENED. You can either do this by waiting for your decision to come to you in the mail and following the instructions contained therein. Alternatively, if you wish to file a Request to Reopen immediately, you may write an email to dlitmpappeals-labor@maryland.gov with a detailed description of why you failed to appear by phone at the hearing. You should receive further instructions from us in the week or two thereafter.
——————————————————————————————————-
BOARD OF APPEALS
Your appeal is with the Board of Appeals. The Board's email address is dluiboardappeals-labor@maryland.gov. Please include your phone number, appeal number and/or social security number.
The Board of Appeals will not accept appeals through any other email address than dluiboardappeals-labor@maryland.gov
Additionally, you can mail your appeal to the address noted in your decision, or you can fax it to 410-767-2787.
———————————————————————————————————
Language for Monetary Eligibility disputes
It appears like you probably have a monetary eligibility issue. Unfortunately, we in the Lower Appeals Division do not have access to the Division of Unemployment Insurance computer system or other information from that division which would allow us to answer general unemployment questions, including issues concerning monetary eligibility. We only have information related to the appeals process.
If you want to dispute a notice that you are not monetarily eligible for benefits, you must first do so by speaking with a representative of the Maryland Department of Labor. You can call 410-949-0022 and choose the menu option to speak to someone. You can also attempt to arrange to speak to someone by sending an email to ui.inquiry@maryland.gov. Only if you do this and then are issued a benefit determination denying you benefits, are you eligible to file an appeal with us in the Lower Appeals Division.
Finally, please be aware that the Unemployment Insurance Division (which is totally separate from the Lower Appeals division) is working as diligently as they can with what is likely a very large influx of cases for a small staff. Please be patient when reaching out to communicate with a representative of their Division, but keep trying and you will eventually get through.
Best regards during this extremely challenging time.
———————————————————————————————————
LANGUAGE FOR MONETARY ELIGIBILITY DISPUTES (2nd version)
It appears like you probably have a monetary eligibility issue. Unfortunately, we in the Lower Appeals Division do not have access to the Division of Unemployment Insurance computer system or other information from that division which would allow us to answer general unemployment questions. We only have information related to the appeals process.
If you have questions about your claim, you may send an email to ui.inquiry@maryland.gov or contact the claim centers at 1-877-293-4125.
If you are disputing a monetary eligibility issue, you may also email ui.inquiry@maryland.gov or call 410-949-0022.
If you are appealing a benefit determination, you may send an email to dlitmpappeals-labor@maryland.gov and your request will be processed promptly.
Best regards during this extremely challenging time.
———————————————————————————————————
GENERAL ("WE'RE NOT SURE WHAT YOU WANT") EMAIL
Unfortunately, we in the Lower Appeals Division do not have access to the Division of Unemployment Insurance computer system or other information from that division which would allow us to answer your monetary eligibility related questions. We only have information related to the appeals process.
If you want to dispute the “Statement of Reported Wages and Monetary Eligibility”, you must first do so by speaking with a representative of the Division of Unemployment Insurance. You can call 410-949-0022 and choose the menu option to speak to someone. You can also attempt to arrange to speak to someone by sending an email to ui.inquiry@maryland.gov. Only if you do this and then are issued a benefit determination denying you benefits, are you eligible to file an appeal with us in the Lower Appeals Division.
If you were found monetarily ineligible because you are self-employed, an independent contractor, gig worker, or have insufficient work history, the unemployment system is currently not set up to process these types of applications, as they were formerly considered ineligible. To receive an e-mail once the new application is ready, please sign up on the Depart of Labor website at https://www.dllr.state.md.us/employment/unemployment.shtml
You may also go to the Division of Unemployment Insurance website listed below for more information about filing your claim: https://www.dllr.state.md.us/employment/unemployment.shtml
The Unemployment Insurance Division is working as diligently as they can with what is likely a very large influx of cases for a small staff. Please be patient when calling to speak with a representative of their Division, but keep trying and you will eventually get through.
Best regards during this extremely challenging time.
———————————————————————————————————
NEED MORE INFORMATION
In order to better understand your situation and assist you I need an additional piece of information. Is the document you received that you are disputing titled "Notice of Benefit Determination" or is it titled "“Statement of Reported Wages and Monetary Eligibility”? Or, even better, could you please forward to me a copy of the document with which you disagree?
———————————————————————————————————
EMPLOYER CHALLENGE TO A TAX ASSESSMENT DOCUMENT
I believe that you have directed your inquiry to the wrong division. This is the Lower Appeals division, and we handle only appeals from documents called "Notice of Benefit Determination." It sounds like you wish to make a challenge to a tax assessment. For those, I suggest you contact the employer assistance division of unemployment:
Employer Information:
Baltimore area - 410-949-0033
Toll free within the US - 1-800-492-5524
MD Unemployment Insurance Tax MVA License Renewal - 410-767-2699
e-mail: dluiemployerassistance-labor@maryland.gov
Very truly yours,