Parallel Session

Reporting and Reconstructing the Quality Debate using Institutional Audits in a COVID-19 Context 

Prof LL Lalendle

Executive Director: Planning and Quality Assurance 

University of South Africa

Luvuyo Lumkile Lalendle holds a PhD in the area of Educational Administration and Leadership from Michigan State University.  His focus has been on the meaning, construction and practice of leadership in Higher Education in South Africa.  He has been an active practitioner in the Higher Education Sector for over three decades.  He has risen from the ranks of being a Lecturer to that of Vice-Rector in a multi-campus context of a University.  He has been a student leader and a staff Union Leader. Prof Lalendle has a record of accomplishments in managing complex departments, which include student affairs in a large Multi- campus University.  Professor Lalendle has attained a varied experience of working in the higher education sector that ranges from being Head of Department at the University of Venda to that of a Dean of Students/ Executive Director Student Life at North-West University.  During his tenure in higher education, he has exposure to the higher education regulatory environment as a director of Institutional Audits at the Council on Higher Education (CHE).  A major focus of the CHE during his tenure was on transformation and ensuring improvements in the quality of the student experience.  In the CHE, as Director: Institutional Audits he was responsible for Monitoring Quality Assurance of all public and private providers in South Africa. Professor Lalendle is currently an executive Director: Planning and Quality Assurance at the University of South Africa.  His scholarship focusses on Transformation, Leadership, Teaching Learning and Quality Assurance in Higher Education.  

Prof M Mogashoa

Director Academic Quality Assurance and Enhancement 

University of South Africa

Dr E Johannes

Directorate Institutional Quality Assurance and Enhancement

University of South Africa

Ms H Matshoba

Quality Specialist

University of South Africa

Helen Rachel Matshoba holds a MED in Education, Management Law and Policy which she acquired from the University of Pretoria. Her career in education spans over a period of over 25 years. She has acquired extensive experience from working in the quality assurance environment. The experience has been in a regulatory environment which exposed her to working with policies such that she is able to develop and interpret policies. She is currently working in quality assurance within higher education. While working at the Quality Council for General and Further Education and Training she was involved in the development of the General and Further Education and Training Qualifications sub-framework which is a register of qualifications offered by schools, TVET colleges and adult education centres. Both the regulatory environment and the higher education environment have exposed her to quality assurance measures which entail standard setting and development. She has a grasp of those subject matters mentioned above from a national South African and global perspective and understands the interfaces and symbiotic interlinkages.

Abstract

Learning from Institutional Audits have been one of the missed opportunities within the sector. There is dearth of literature that reflects on this important quality assurance matter in higher education in South Africa (Luckett, 2007; Boughew, 2014, Matsebatlela, 2015). Institutional reviews have one of a major developmental instrument in the arsenal of quality regulators across the world. The Council on Higher Education (CHE) instituted the South African leg of Institutional audits in 2004 until 2011. During this, period universities reflected on their internal capacity to manage and assure quality education. This development made a major contribution to the sustainable development goals (SDG4) on Quality Education. The purpose of this paper is to report on the benefits that were afforded by the UNISA Common Wealth of Learning Trial Audit in preparation for the CHE 2nd cycle of Institutional Audits. This paper argues with a decade or so that has passed of Institutional Audits in South Africa its worth to reflect on the efficacy of these within the system. The paper draws on Bain, Ballantyne, Mills and Lester (2002) reflective framework that relies on reporting, responding, reasoning, relation and reconstructing phases. The paper acknowledges that while there is propensity to preserve the old normal, the pandemic has created new lenses for quality practitioners to also consider more creative and affordable means of managing, assuring, enhancing quality in Higher education institutions across the world in a world and context shaped by the COVID-19 pandemic. Our finding gravitate towards an understanding that audits do provide rich data on areas that need focused attention and great insights on the performance of the University against its mission and vision especially on veracity of system, processes and policies enacted to manage quality education. Our evidence tend to indicate that Institutional audits as a developmental instrument of quality assurance play one of the critical roles in protecting students from poor quality.

Key words: Institutional Audits; reflective practice, Transformation and quality Assurance and Enhancement


L Lalendle_Reconstructing the quality debate_1.pdf