1. The account is managed using the structured data generated in 2 above.
2. Follow ups, coordination, tracking of tasks, actions, progress, customer service value file (CSVF) are maintained.
3. More Technical, Sales Support is provided to ensure continued customer satisfaction.
4. Customer satisfaction verification.

8. Typical deliverables are:

• Knowledge base systems
• Trial Report
• Audit Report (OEM Specification or other industry specification)
• Trip Report
• Technical Support Report
• Research Report
• Process Review
• Minutes of Meeting

9. Specialties

• Materials and Processes Sciences
• Organics: Polymers, Composites, Paints / Coatings, Sealants, Adhesives...
• Inorganics: Corrosion, Metals, Plating, Anodizing, Chemical Conversion, Plasma, Ion Vapour Deposition...
• Aerospace and Advanced Materials
• Introduction, analysis control and qualification of new technologies such as nano materials and processes.
• Introduction, control and qualification of materials and processes.
• Co-ordinate technical reviews, preliminary progress reviews critical design reviews, exit reviews etc. with suppliers, system suppliers vendors and all partners.
• Ensure that policies, procedures, specifications, philosophies are available and followed.
• Research and Development, Development of technology demonstrator.
• Auditing.
• Resources management.

10. Typical tasks:

• Identify and resolving customers' issues.
• Managing customer relationships
• Document all interactions within the company database.
• Testing database product issues for validation and solution purposes.
• Knowledge Base preparation.
• Troubleshooting.
• Implementation of customer suggestions
• Metrics Used to track trends, productivity, resources.
• Key performance indicators tracking.

11. Our customers include

• Materials Suppliers
• Equipments Vendors
• Aerospace OEM (Original Equipment Manufacturer)
• Chemical Process Industry (suppliers and OEM)

12. Location:

• Montreal, Quebec, Canada.
• Servicing North America.

13. Quality Management Systems (QMS)

• These systems are relational databases (RDBMS)
• The guidelines of: ISO 19011:2002 (Quality and/or Environmental Management Systems Auditing) and Edwards Deming Quality and Customer satisfaction are followed.

14. Disclaimer / terms / confidentiality...:

• Because we cannot anticipate or control the many different conditions under which our recommendations may be used, we do not guarantee the applicability or the accuracy of our recommendations or the suitability of products and/or recommendations in any given situation.
• Users of any materials and processes should satisfy themselves by independent investigation of current scientific and medical knowledge that the materials and processes can be used safely.
• Users of recommended products should make their own tests to determine the suitability of each recommendation and /or product for their particular purposes.
• The services discussed are sold without warranty either express or implied.
• User shall rely on his own information and tests to determine suitability of the product for the intended use and assumes all risks and liability resulting from his use of recommendations, products.
• Unless stated otherwise by seller and or manufacturer, the seller's and manufacturer's sole responsibility shall be to replace that portion of the product which proves to be defective.
• The recommendations/products discussed are sold without warranty either express or implied.
• Customers retain copyrights and all rights.
• Customer's confidentiality, non-disclosure, non competitive agreements terms and contracts.
• Contractor assumes no liabilities.

1. Services

2. Service philosophy

3. Technical Support Services provided

4. Sales Support Services provided

5. Account Management

6. Account Management Process

7. Typical work flow, protocol, procedure and method

8. Typical deliverables are

9. Specialties

10. Typical tasks

11. Our customers include

12. Location

13. Disclaimer / terms / confidentiality...:

14. Quality Management Systems (QMS)

1. Services

• Sales: market development and account management
• Technical support: onsite training, trials, documentation
• Process, methods, project/operations management and statistical process control (SPC)
• Quality management systems (time, resources, scope and productivity optimisation)

We operate on a contractual basis, this has many economical advantages to our customers and our fees are very competitive. There is no overhead as we provide our own resources such as offices, tools, systems, local transportation, benefits (vacations, medical, insurance, retirement...).

Manufacturer's representative services: (1) Technical and sales support services, (2) Account Management, (3), Quality Management Systems. Product support and selling of materials, processes, chemicals and polymers to manufacturers and end users. We provide services worldwide. Our customers are vendors, OEM and suppliers.

Specializing in: 1. Materials and Processes, 1.1 Organics (Polymers, Composites, Coatings, Sealants, Rubbers...) 1.2 Inorganics (Corrosion, Metals, Plating, Anodizing, Chemical Conversion...).

2. Service philosophy

• Regular on site visits and support is the key to developing and sustaining sales.
• Become part of the process.
• Optimize marketing and support budget.
• Use knowledge and skills for the advancement of our customer's interest.
• We subscribe to Deming's Quality Management Systems theory.

3. Technical Support Services provided

• On-site, hands on support.
• Timely resolution of customer inquiries, on line operations and field problems, troubleshooting.
• Product training.
• Assistance to plant personnel in quality control and material handling.
• Identification of customer's needs and expectations in all areas of product applications.
• Assistance in the implementation of methods of product application.
• Guidance on regulatory information and alternatives.
• Process development and improvement programs.
• Productivity, quality optimization.
• Create customer value and eliminate waste through lean manufacturing.
• New Product Introduction.
• Project management.
• Review in-process results.
• Standardization, optimization and rapid process improvement.

4. Sales Support Services provided

• Marketing plan execution. See some samples
• Ensure ongoing development of marketing strategy.
• Development and communication of marketing information.
• Development of close working relationships with key customer personnel and the supplier's sales and technical personnel. Customer entertainment and events such as golf.
• Interactions with customers, suppliers and the sales force.
• Information services.
• Focus on business results and growth initiatives.

5. Account Management

• Focus on customers
• Provide leadership
• Involve the organization's people
• Use a process approach
• Take a systems approach
• Encourage continual improvement
• Get the facts before you decide
• Work with the organization's suppliers
• Measure Results on a regular basis.
• Adjust the initial plan as required
• Verify that the actions taken to achieve the intended goal are effective.

6. Account Management Process

1. Planning
2. Organizing
3. Leading
4. Co-ordinating
5. Controlling

7. Typical work flow, protocol, procedure and method