1. Services
2. Service philosophy
3. Technical Support Services provided
4. Sales Support Services provided
5. Account Management
6. Account Management Process
7. Typical work flow, protocol, procedure and method
8. Typical deliverables are
9. Specialties
10. Typical tasks
11. Our customers include
12. Location
13. Disclaimer / terms / confidentiality...:
14. Quality Management Systems (QMS)
1. Services
We operate on a contractual basis, this has many economical advantages to our customers and our fees are very competitive. There is no overhead as we provide our own resources such as offices, tools, systems, local transportation, benefits (vacations, medical, insurance, retirement...).
Manufacturer's representative services: (1) Technical and sales support services, (2) Account Management, (3), Quality Management Systems. Product support and selling of materials, processes, chemicals and polymers to manufacturers and end users. We provide services worldwide. Our customers are vendors, OEM and suppliers.
Specializing in: 1. Materials and Processes, 1.1 Organics (Polymers, Composites, Coatings, Sealants, Rubbers...) 1.2 Inorganics (Corrosion, Metals, Plating, Anodizing, Chemical Conversion...).
- Regular on site visits and support is the key to developing and sustaining sales.
- Become part of the process.
- Optimize marketing and support budget.
- Use knowledge and skills for the advancement of our customer's interest.
- We subscribe to Deming's Quality Management Systems theory.
3. Technical Support Services provided
- On-site, hands on support.
- Timely resolution of customer inquiries, on line operations and field problems, troubleshooting.
- Product training.
- Assistance to plant personnel in quality control and material handling.
- Identification of customer's needs and expectations in all areas of product applications.
- Assistance in the implementation of methods of product application.
- Guidance on regulatory information and alternatives.
- Process development and improvement programs.
- Productivity, quality optimization.
- Create customer value and eliminate waste through lean manufacturing.
- New Product Introduction.
- Project management.
- Review in-process results.
- Standardization, optimization and rapid process improvement.
4. Sales Support Services provided
- Marketing plan execution. See some samples
- Ensure ongoing development of marketing strategy.
- Development and communication of marketing information.
- Development of close working relationships with key customer personnel and the supplier's sales and technical personnel. Customer entertainment and events such as golf.
- Interactions with customers, suppliers and the sales force.
- Information services.
- Focus on business results and growth initiatives.
- Focus on customers
- Provide leadership
- Involve the organization's people
- Use a process approach
- Take a systems approach
- Encourage continual improvement
- Get the facts before you decide
- Work with the organization's suppliers
- Measure Results on a regular basis.
- Adjust the initial plan as required
- Verify that the actions taken to achieve the intended goal are effective.
6. Account Management Process
- Planning
- Organizing
- Leading
- Co-ordinating
- Controlling
7. Typical work flow, protocol, procedure and method