iPad Setup

Common Issues and Resolutions 

Issue:  iPad Is Stuck at “Awaiting Final Configuration from Shaler Area School District”
This issue happens when the iPad setup stalls in the middle of the configuration process.  This can only be resolved by bringing the iPad in for service.  Please fill out a ticket to schedule an in-person help day.

Issue:  iPad did not download the “Manager” app or iPad is requesting an Apple ID sign in
This issue happens when the iPad is able to download a configuration but fails to initiate app download.  This can be corrected by erasing the iPad and starting over the setup process.  This process seems daunting, but it is relatively simple to perform.  Please do the following: 

1. Open “settings”

2. On the left find and tap on “General”

3. On the right scroll to the bottom and tap on “Erase”

4. On the next screen find and tap on “Erase all Content and Settings”

5. After about 5 minutes the iPad should return to the “Hello” screen

6. Push the Home button to proceed

7. Choose English, then United States

8. If prompted, tap on Manual Settings

9. Connect to your home WiFi

10. Tap on Next at the top right on the “Remote Configuration / Setup” screen

11. Tap “Enable Location Services” (this helps us track the iPad if it becomes lost or stolen)

12. If prompted, tap “Get Started”

13. After about 5-10 minutes, the iPad should start downloading a number of apps specific to the students.  Find and open the app called “Manager”

14. Manager will prompt questions several time, choose “OK”, “Allow” and “Always Allow” to the questions

15. The “Manager” app should automatically log and display the student’s name in the top left of the screen.  If you see this, the iPad should be ready to go

16. If the “Manager” app is asking for a code, please reply to this email with the student’s name and state that the Manger app is requestion a code

17. If after waiting for up to 60 minutes the “Manager” app never downloads, please reply to this email with the student name and a comment that the Manager app never downloaded
    
    

ISSUE:  Google Classroom, Docs, and other apps requires a passcode to continue
Google requires a lock passcode to use their apps.  To setup a code on the iPad, do the following: 

1. Tap on “Settings”

2. On the left find and tap on either “Passcode” or “Touch ID and Passcode”

3. On the left find and tap on “Turn Passcode On”

4. It will prompt for a 4 or 6 digit passcode, use any of your liking.  1234 and 123456 work best for younger students

5. Once you confirm the passcode, you can now sign into and use the Google apps
   
   

ISSUE:  The “Manager” app loads, but some apps are missing from the iPad or within the “Manager” app
While in the manager app, tap on “Update” at the top right of the screen.  This will pull a fresh list of any app that has been assigned to your student.  Wait a few minutes and use the “Re/Install” button to install any missing apps from the iPad.  If apps are missing from the “Manager” app, please have your student contact the building tech support for direct assistance.

ISSUE:  iPad is disabled, Lock passcode is forgotten, iPad is showing Activation Locked
The iPad will need to be brought in for service / reset as these usually cannot be corrected remotely.

ISSUE:  Google Classroom code for a teacher is not working
Class codes are only known by the teacher of that class.  Please contact/email that teacher directly to confirm or receive a new code.

ISSUE:  iPad is not charging
Please bring in the iPad, charging brick, and lighting cable so we can diagnose which item is faulty and replace it.

ISSUE:  Cannot connect Bluetooth devices to the iPad
This is an issue we are trying to resolve but have no definitive fix at this time.  You can try the following: 

1. Open “Manager” app and tap “Update” at the top right

2. Restart the iPad by holding the physical power button at the top right of the iPad and then swiping the power off icon on the screen

3. If 1&2 does not work, you can perform the erase and setup as described in the section with 17 steps (it sounds harder than it is)