GamerMaster TotalCare –Coverages and Terms

Managed by: Caden Hatfield, CEO & Founder of GamerMaster
Effective Date: April 24, 2026

GamerMaster TotalCare is our extended protection program designed to give long-term support, repair coverage, and peace of mind for selected GamerMaster products.

1. What TotalCare Covers

TotalCare provides extended protection for eligible GamerMaster products, including the Cyberpen Ultra series.

Covered support includes:

• Accidental damage

• Normal wear and tear (including weakening of the device body over time)

• Replacement of InfinityShield tip protectors

• Accessory coverage (included items only)

• Stylus tip replacements

• Additional coverage items as added by GamerMaster over time

We may update or expand coverage as product needs evolve.

2. Warranty Extension

When TotalCare is included with your product, your warranty is extended as follows:

• Cyberpen Ultra:
  Standard 5-year warranty → Extended to 10–15 years

• Cyberpen Ultra Edge:
  Standard 7-year warranty → Extended to 15–20 years

TotalCare is an extension of protection, not a separate product.

3. Eligibility and Activation

To use TotalCare:

• It must be requested before or at the time of purchase

• You must agree to:

  • TotalCare Terms

  • GamerMaster Terms of Service

Important conditions:

• Users with an active suspension or ban are not eligible

• TotalCare is provided at no additional cost (no subscriptions or hidden fees)

• Once approved, coverage remains active until the product is sold or transferred

4. Support and Services Included

TotalCare includes:

• Priority customer support

• Technical troubleshooting

• Repair and maintenance assistance

• Direct handling through GamerMaster Headquarters

All service requests must be submitted through official GamerMaster Support channels.

5. Unauthorized Repairs (Strict Policy)

To maintain product safety and quality, unauthorized repair is strictly prohibited.

You may NOT:

• Open or disassemble the product

• Modify internal components (including Cyberpen internal structure)

• Use third-party or unofficial repair services

• Replace parts without GamerMaster approval

If this rule is broken:

• TotalCare coverage will be immediately cancelled

• Warranty becomes void for that product

• Support eligibility may be removed

• It may affect your standing within GamerMaster’s service system

6. Repair and Replacement Process

If your product needs service:

1. Contact GamerMaster Support and explain the issue

2. Follow instructions to safely ship the product to GamerMaster HQ

3. Our team will inspect the product

4. We will decide whether to:

   • Repair the product

   • Or replace it entirely if needed

5. The product will be returned after service is completed

7. Important Notes

• TotalCare is designed to provide long-term reliability and protection

• Coverage is only valid for products that remain in approved condition

• All decisions regarding repair or replacement are made by GamerMaster technicians