GamerMaster TotalCare –Coverages and Terms

Developed by Caden Hatfield, CEO & Founder of GamerMaster

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1. Product Coverage

GamerMaster TotalCare provides extended coverage for all GamerMaster products.

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2. Coverage Support Details

GamerMaster TotalCare includes comprehensive protection. For the Cyberpen Ultra series, coverage includes:

• Accidental damage

• Weakened body or wear and tear

• InfinityShield tip protector replacement

• Accessories coverage

• Tip replacements (for styluses)

• And more (automatically added by GamerMaster as new needs arise)

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3. Terms and Conditions

• When purchasing a product with GamerMaster TotalCare, your warranty is extended:

• From a 5-year limited warranty to 10–15 years for the Cyberpen Ultra

• From a 7-year limited warranty to 15–20 years for the Cyberpen Ultra Edge

• TotalCare must be requested before or at the time of product purchase.

• GamerMaster offers TotalCare completely free of charge.

• You must agree to the GamerMaster TotalCare Terms and the GamerMaster Terms of Service to activate this premium service.

• Users with a GamerMaster suspension are not eligible for TotalCare.

• No subscriptions, no fees, and no service charges—TotalCare is 100% included once approved.

• All service requests must be sent to the GamerMaster Headquarters.

• Priority customer support, troubleshooting, and expert assistance are included.

• TotalCare coverage lasts until you sell or transfer ownership of the product.

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❌ 4. Unauthorized Repair Policy

GamerMaster strictly prohibits unauthorized repairs, disassembly, or modification of any product covered under TotalCare.

⚠️ Violating this policy will result in:

• Immediate termination of TotalCare coverage

• Warranty void for the affected product

• Loss of support eligibility

• Possible impact on user’s standing in GamerMaster’s trust and service system

This includes:

• Opening or tampering with internal components (e.g. the Cyberpen Ultra’s hollow paper roll frame)

• Replacing parts without official approval

• Using third-party or unauthorized repair technicians

5. Product Repair Process

To request a repair:

• Contact GamerMaster Support with your issue.

• Ship the product to GamerMaster HQ (as directed by support).

• Once received, GamerMaster will inspect the product to determine if repair or full replacement is necessary.

• After service is complete, your product will be returned promptly.