Thanks for reaching out! You can use our store locator here to find stores, bodegas, restaurants, bars, and delis near you that stock Scout.
If you don’t have any locations close to you, you can also order directly from our site *(add in free shipping above $50/$75 for us or can)*
Your order has been processed however, packing and shipping times are currently 5-10 business days from processing. You will be notified by another automated email when your shipment has left the warehouse at which point you can visit your carrier’s website for updated tracking
Hi Name,
Once it leaves the warehouse and is in the hands of the USPS we are unable to track the package beyond what is on the site.
In the meantime, can you please confirm your address?
*insert address*
Hi Name,
Once it leaves the warehouse and is in the hands of the Canada Post we are unable to track the package beyond what is on their site.
However, if you are unable to resolve this with Canada Post, please let us know as we can send out another package.
In the meantime, can you please confirm your address?
*insert address*
Thank you for purchasing Scout!
We just wanted to give you a heads up that you trout can will be shipped separately from the rest of your Seacuterie 3-pack.
You will be receiving 2 packages and 2 tracking numbers.
We sincerely apologize for the complication of your order.
Hi there,
Thank you for your order! We’ve been overwhelmed by the support in the last few months, and unfortunately are experiencing inventory issues due to the ongoing pandemic resulting in extended production & shipment times at our facilities.
We wanted to let you know that we are sold out of Wild Albacore Tuna In Organic Olive Oil 4 Pack. You will receive the rest of your order on *insert date*.
We will have our Tuna in Olive Oil back in stock and shipping mid-December, and we will email you when it's officially restocked.
However, if this is time sensitive, we can do the following:
Option 1
Issue a refund of $29.99 for the
1x Wild Albacore Tuna In Organic Olive Oil 4 Pack
Option 2
Send you:
1x of Wild Albacore Tuna With Garden Herb Pesto 4-Pack
(so you will get 2x in total)
Let us know which option you would like to go with.
If you have any questions, please reach out as we are more than happy to help!
We wish you a safe and healthy holiday season. Thank you for supporting our mission to be the most trusted seafood brand in North America.
No worries - Can you please provide us your shipping address?
We called FedEx this morning and they have confirmed it is lost. We apologize on behalf of FedEx for losing your package.
We have resent your order. You should have received a confirmation email. Tracking information will be sent shortly.
We called FedEx today and they have confirmed your package is still in transit from Colorado. They weren't able to confirm a specific delivery date and recommended checking the tracking information frequently for updates.
Hi,
We apologize for the inconvenience.
We have started a ticket on behalf of you. The ticket number is 139558357. You will receive updates and you can call Canada Post to use the ticket number. We spoke with Canada Post on phone today and they said if the item is not received by Jan 26 they will launch an investigation.
Let us know how you would like to proceed.
Option 1 - We will issue a refund and your item will come sometime in the month.
Option 2 - We can send you another item, but the facility is overwhelmed so you might have to wait the same amount of time as your first package.
Looks like Canada Post hasn't scanned the item code yet. We apologize for the confusion.
Your tracking information will be updated in the next few days. If it doesn't by the end of next week, let us know and we can look into it for you.
We sincerely apologize for the delays on behalf of Canada Post. We, unfortunately, can't control shipping times.
Please keep in mind that Canada Post is still overwhelmed. It would be best to start a ticket using your tracking number with Canada Post. You can file a claim for delayed packages.
Your package looks like it's still on its way as it is arriving on <INSERT DATE> according to your tracking number. Please keep us posted on your order.
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We sincerely apologize for the delays. Canada Post is currently experiencing delays in Quebec. Unfortunately, we are unable to control shipping times.
We suggest opening a ticket with Canada Post as they can investigate further and you will be notified accordingly.
Thanks for reaching out. We are sorry to hear that you were unable to receive your order.
According to Canada Post's tracking information (<INSERT TRACKING INFO AND LINK>), the package was delivered to a community mailbox, parcel locker, or apt./condo mailbox.
Can you please check with your building concierge or your community mailbox?